Experienced Field Service Technical Trainer - West Region - Delivering Exceptional Training and Coaching for Field Service Technicians in the Medical Equipment Industry

Introduction to Stryker Corporation

Stryker Corporation is a leading medical technology company that is committed to making healthcare better. With a rich history spanning over 75 years, Stryker has established itself as a pioneer in the medical equipment industry, providing innovative solutions that improve patient outcomes and enhance the overall healthcare experience. Our company is driven by a passion for innovation, a commitment to quality, and a dedication to our customers. We are now seeking an experienced Field Service Technical Trainer to join our team in the West region, where you will play a critical role in delivering exceptional training and coaching to our Field Service Technicians.

Job Overview

As a Field Service Technical Trainer, you will be responsible for the execution of classroom and field training for new and tenured Field Service Technicians. This role is also responsible for time in the field validating and coaching proper Field Service process execution. You will support Stryker's West region and will need to be based in the Central or Western US. Frequent travel to Kalamazoo, MI will be required – at least two weeks per month – in addition to travel throughout the Central/West region. Estimated travel needs of this role are around 50%.

Key Responsibilities

• Develop and deliver training materials and training programs in alignment with organizational expectations and strategy
• Actively engage in the onboarding and training of all new Field Service Technicians in alignment with the new hire process
• Mentor new Field Service Technicians, teaching and modeling proper process execution, customer-centric, and values-based behaviors
• Be an active part of establishing and implementing standards to operate a best-in-class training environment enabling a greater customer experience and increased employee engagement
• Execute quality audit processes validating training retention and appropriate service delivery
• Identify opportunities for improvement and assist in the development of updated procedures
• Function as a key partner in tracking elements of new employee training – training required for cross-training and product launches
• Partner with Regional Leaders to share insights and aid in strengthening the overall execution of work conducted by the Field Service team

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree required
• 1+ year of relevant work experience in the development of training materials/processes and execution of training, service, and/or operations preferred
• Ability and comfort to travel around 50% required (in the Kalamazoo, MI office locations for two weeks a month required; additional travel around the Central/West region monthly also required)

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience in the medical equipment industry or a related field
• Knowledge of adult learning principles and instructional design
• Experience with training program development and delivery
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong technical skills and knowledge of medical equipment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to prioritize multiple tasks and projects
• Strong attention to detail and ability to maintain accurate records

Career Growth Opportunities and Learning Benefits

At Stryker, we are committed to the growth and development of our employees. As a Field Service Technical Trainer, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs and training opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career progression
• Access to a range of learning resources and tools

Work Environment and Company Culture

At Stryker, we pride ourselves on our positive and inclusive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to making a positive impact on the lives of our customers and employees. As a Field Service Technical Trainer, you will be part of a dynamic and supportive team that is passionate about delivering exceptional results and making a difference in the lives of others.

Compensation, Perks, and Benefits

We offer a competitive salary range of $57,000 to $85,000 per year, plus bonus eligibility and a range of benefits, including:

• Health, vision, and dental insurance
• 401(k) and employee stock purchase program
• Tuition reimbursement and employee assistance program
• Wellbeing program and access to a range of wellness resources

Conclusion

If you are a motivated and experienced technical trainer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Field Service Technical Trainer at Stryker, you will have the opportunity to make a real difference in the lives of our customers and employees, while also developing your skills and advancing your career. Don't miss out on this chance to join our team and be part of a company that is committed to making healthcare better. Apply now and let's discuss how you can become a vital part of our success story.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.