Experienced Vacation Planner - Service Professional for Remote Travel Industry Role

Welcome to the Globus Family of Brands

We are thrilled to introduce an exceptional opportunity for a skilled and motivated Vacation Planner, Service to join our award-winning team. As a leader in the travel industry, Globus family of brands has been providing unforgettable vacations for over 95 years, spanning across 70 countries and offering a diverse range of travel styles, goals, and budgets. Our commitment to excellence, diversity, and inclusivity has earned us a reputation as a premier travel company, and we are now seeking a talented individual to join our team as a Vacation Planner, Service.

About the Role

The Travel Service team is a dynamic group of 30-40 professionals dedicated to delivering exceptional service to our guests. As a Vacation Planner, Service, you will play a vital role in finalizing reservation details, ensuring that our direct guests have a fantastic travel experience and become loyal champions of our travel brands. This is a remote position, offering the freedom and flexibility to work from the comfort of your own home, with a competitive hourly salary of $18.00 plus a monthly incentive of $200-$300 for full-time and $100-$150 for part-time employees.

Key Responsibilities

• Servicing existing guest accounts, from initial contact to travel, and product up-sells
• Handling approximately 35 service calls per day and emails using our customer service and sales protocols
• Maintaining customer satisfaction by ensuring customers receive accurate, timely, and quality information about our products and resolving customer concerns
• Full account management of Make-A-Wish bookings, including special needs requests and specific accounting processes
• Working with Siebel calendar of activities required for every Direct booking, including traveler communications, final booking review and payment, confirm docs sent, and welcome home communication
• Handling other account management services, such as work process messages, schedule change notifications, third-party authorizations, and follow-up international ticket numbers, passport information, visa status, and TSA
• Cultivating and maintaining ongoing relationships with customers and influencing product loyalty

Essential Qualifications

• A minimum of three months or more experience in a sales and service capacity within a call center environment
• Demonstrated ability to write effective email communication
• Building client/customer relationships
• Technical and functional skills using multiple computer applications
• Experience working with a CRM, such as Salesforce or similar

Preferred Qualifications

• Demonstrating the importance of service in retaining customer loyalty
• Working with points of interest/geography
• Product knowledge of GVI products, services, policies, and features
• Travel industry experience preferred

Skills and Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in using multiple computer applications and CRM systems
• Strong attention to detail and ability to maintain accuracy in a high-volume environment

Career Growth Opportunities and Learning Benefits

At Globus family of brands, we are committed to investing in our team members' growth and development. As a Vacation Planner, Service, you will have access to a range of training and development opportunities, including tuition reimbursement, student loan reimbursement, and familiarization (FAM) time to experience our travel products. Our goal is to provide a supportive environment that fosters learning, innovation, and career advancement.

Work Environment and Company Culture

We value diversity, inclusivity, and equality, and we are committed to creating a supportive environment for our team members. Our company culture is built on the principles of respect, empathy, and open communication, and we encourage our employees to be their authentic selves. As a remote employee, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional service and creating unforgettable travel experiences.

Compensation, Perks, and Benefits

We offer a range of perks and benefits that go beyond the basic requirements, including:

• Minimum of 12 days of vacation per year
• Health, vision, dental, and life insurance
• Work-from-home option
• Home office reimbursement
• Technology equipment, such as monitors, headsets, and laptops
• Matching 401(k)
• Tuition reimbursement/student loan reimbursement
• Travel benefits, including 60% off tours, free Avalon cruise after 2 years, and familiarization (FAM) time
• Special deals with travel partners, such as Marriott, Expedia, IATA/IATAN, and Thrifty Car Rentals

Conclusion

If you are a motivated and skilled individual with a passion for delivering exceptional service and creating unforgettable travel experiences, we encourage you to apply for this exciting opportunity. As a Vacation Planner, Service, you will be part of a dynamic team that is dedicated to excellence, diversity, and inclusivity. Join our team and take the first step towards a rewarding and challenging career in the travel industry. Apply now and let's discuss how you can become a vital part of our success story.