Experienced Customer Success Specialist – Technical Support and Customer Service Expert for Home Security Systems at blithequark

Introduction to blithequark

At blithequark, we are dedicated to making every individual feel safe and secure in their own home. As a pioneering force in the home security industry, our passion for innovation and customer satisfaction drives everything we do. By joining our team, you will become an integral part of our mission to provide peace of mind to our customers. We believe in the strength of teamwork, the importance of personal growth, and the value of an inclusive culture where every voice is heard and valued. Our flexible remote work options also reflect our understanding of the importance of work-life balance. If you are looking for a career that makes a meaningful difference in a company that truly cares, blithequark is the ideal place for you.

Why We're Hiring

We are currently experiencing significant growth and are seeking talented, humble, and like-minded individuals who share our values to join us in our relentless pursuit of ensuring everyone's safety in their own home. This is an exciting time for blithequark, and we invite you to be a part of our journey.

Job Overview

As a Customer Success Specialist at blithequark, you will be the primary point of contact for customers seeking support. Your role will be crucial in delivering exceptional service, resolving inquiries efficiently, and fostering a positive customer experience. Below are the key responsibilities and expectations for this position:

• Deliver Exceptional Support: Provide top-notch phone and chat assistance, aiming for first-call resolution and high customer satisfaction rates.
• Educate and Empower: Assist customers in understanding their home security systems by offering clear, actionable troubleshooting guidance.
• Drive Innovation: Collaborate with cross-functional teams to identify opportunities for process improvements that enhance the customer experience.
• Gather Insights: Collect and analyze customer feedback to inform product development and service enhancements.
• Stay Informed: Keep up-to-date with product updates and industry trends to ensure you're providing the best possible support.

What We're Looking For

To excel in this role, you should possess the following qualifications and skills:

• Experience: At least 2 years of experience in customer service or technical support, with a proven track record of resolving inquiries effectively.
• Technical Know-How: A strong understanding of consumer electronics, particularly in home security systems.
• Agility and Curiosity: An eagerness to learn new products and features, with a keen interest in technology and home security.
• People Skills: Approachable, empathetic, and a good listener, with strong oral and written communication skills that enable you to engage comfortably with both individuals and groups.
• Inclusivity and Team Spirit: The ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members.
• Customer-Centric Attitude: A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR).

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• 1-2 years of experience in a technology-driven industry that requires troubleshooting skills, such as consumer electronics or home security.

What We Offer

At blithequark, we are committed to providing our employees with a rewarding career and a comprehensive benefits package, including:

• Competitive Salary: Starting at $20 per hour, with opportunities for growth and advancement.
• Flexible Hybrid Schedule: Enjoy a flexible schedule with shift differentials for nights and weekends, allowing you to choose a schedule that best suits your needs.
• Paid Time Off: Benefit from paid holidays, plus additional floating holidays to ensure you have time to relax and recharge.
• Health Benefits: Comprehensive medical and dental coverage for you and your family, along with an Employee Stock Purchase Plan to help you invest in your future.
• Career Development: Ongoing training and growth opportunities to advance your career and enhance your skills.

Additional Requirements

Please note that to be eligible for this role, you must be eligible for certification as an electronic security employee. This requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for a national criminal records search and a Virginia criminal history search, followed by final certification approval from DCJS.

Our Values

At blithequark, we are guided by a set of core values that define our culture and approach to business. These include:

• Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High: Always challenging oneself and others to raise the bar.
• No Ego: A "no job too small" attitude, with an open, inclusive, and humble style.
• One Team: A highly collaborative approach to achieving success.
• Lift As We Climb: A track record of investing in developing others and helping them succeed.
• Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment.

Diversity, Equity, and Inclusion

blithequark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment. If you require a reasonable accommodation to participate in the job application or interview process, or to perform the essential functions of a position, please do not hesitate to contact us.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Success Specialist position at blithequark. Join our team and become part of a dynamic and inclusive environment where you can grow, learn, and make a meaningful impact. Apply now and take the first step towards an exciting and fulfilling career with blithequark.