**Experienced Live Chat Customer Service Advisor – Virtualized Support and Education Technology**

Are you passionate about delivering exceptional customer experiences and passionate about education? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's Student Success team as an Experienced Live Chat Customer Service Advisor. As a key member of our global support team, you will play a vital role in providing virtualized support and technology-enabled solutions to the world's most progressive institutions. **About blithequark and Student Success** blithequark is the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce and are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. Student Success brings virtualized support and technology-enabled solutions to the world's most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners. **About the Role** As an Experienced Live Chat Customer Service Advisor, you will be responsible for providing exceptional customer experiences to our clients through live chat interactions. You will be the primary point of contact for customers, resolving their inquiries and concerns in a timely and effective manner. You will also be responsible for handling and resolving situations with customers, assisting management with special projects, and responding to all inbound chats. **Key Responsibilities:** * Resolve end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries * Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently * Handle and resolve situations with customers in a timely and effective manner * Assist management with special projects relating to customer service * Respond to all inbound chats and assist management for the entire shift, with the exception of assigned break times * Handle multiple job tasks at one time and escalate issues in a timely manner **The Ideal Candidate:** We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. The ideal candidate will have: * A minimum of 3 months of live chat experience * Ability to pass a typing speed test and type 50 WPM * At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent * Ability to sit and work at a desk and on the computer for extended periods of time * Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift * Ability to take inbound (voice) phone calls in a conversation-heavy environment * Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) * High School diploma or GED * Must be at least 18 years old * Ability to work a variable schedule, including evenings and weekends, based on call center needs * Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills * Must reside within an approved state* * Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) * Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service * 40 Mbps Download * 15 Mbps Upload * 100ms Ping or less * Jitter: 40 MS or less * Hardwired Connection * Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges **Preferred Skills:** * College degree or some level of college completed * Able to easily operate a computer and adapt quickly to software applications * Able to troubleshoot caller issues and provide supporting help documentation * Committed to quality and service matrix and culture * Able to quickly adapt to face-changing situations * Able to provide positive customer experiences for customers * Self-motivated, accountable approach combined with strong sense of teamwork * Strong sense of customer service with enthusiastic, energetic, and professional behavior * Good organizational skills and detail-oriented * Excellent time management skills **Compensation and Benefits:** The pay rate for this position is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay. As a member of blithequark's Student Success team, you will also have access to a range of benefits, including: * Flexible work schedule and remote work options * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities to work with a diverse and inclusive team **Equal Employment Opportunity:** blithequark is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about blithequark and our career opportunities. Apply for this job