**Experienced Customer Experience Specialist / Customer Support Representative – Delivering Exceptional Service in a Dynamic, Team-Oriented Environment**

At blithequark, we're passionate about bringing people together through innovative events and equipment rentals. As a 20-year-old company with a growing team of 85 friendly employees, we're committed to providing the best customer experience in the events industry. With a strong focus on teamwork, entrepreneurship, and customer satisfaction, we're seeking an experienced Customer Experience Specialist / Customer Support Representative to join our dynamic team. **The Opportunity:** As a Customer Experience Specialist / Customer Support Representative at blithequark, you'll play a critical role in ensuring every customer, prospective or current, receives exceptional service. Your goal will be to provide timely, attentive, and helpful support to our clients, ensuring they leave their interactions with us feeling valued and satisfied. With a high volume of incoming calls, emails, and chats, you'll be the first point of contact for our customers, and your ability to build trust, communicate clearly, and resolve issues efficiently will be essential to our success. **Key Responsibilities:** * Manage and oversee all live event issues and support, including troubleshooting technical support calls with technicians for AV equipment, with clients for technology equipment, and attendees with virtual platforms * Document all event issues and changes, steps to resolution, and communication with clients and vendors * Welcome potential customers to blithequark and understand their needs to determine if their needs fall within our scope of services * Process incoming sales inquiries by creating opportunities in our CRM (NetSuite) and routing callers to the appropriate person * Provide administrative support to the sales team, including order entry, research, and contract assistance * Complete a high volume of tasks each day by staying organized and efficient * Ensure every person who reaches out to blithequark via phone, email, and texting receives a timely and attentive response and support, and that all reasonable actions are taken to resolve questions and issues **Who We Need:** We're looking for a team player who loves helping people, builds trust quickly, communicates clearly, and welcomes tough challenges. If you're someone who: * Works better as part of a team and loves getting to know people and caring about the needs of others * Is adaptable and fast, with experience working in a high call volume role and welcoming change * Is a great communicator, able to listen well, work with different communication styles, and be direct and clear * Is organized and detail-oriented, with the ability to multitask and stay organized with all the different moving parts * Is a problem solver and conflict resolver, able to use logical reasoning and effective solutions to identify, analyze, and resolve problems * Has good time management skills, able to juggle competing priorities and manage workload efficiently **What You'll Accomplish:** Within 1 month, you'll: * Become proficient in our CRM system, Netsuite * Understand and be able to navigate all the tools you'll need to be successful in this role, including training on how our teams work together, our processes, and team resources * Feel confident answering all inbound calls and emails and making outbound calls related to sales inquiries * Meet with current members of the team individually to gather learnings to implement in your role * Complete 50 tasks a day related to processing web leads and live events * Complete 5 real-time issues with autonomy * Have a clear understanding of blithequark's products and services Within 3 months, you'll: * Have proficiency of the role and multitask responsibilities with autonomy * Have confidence answering phone calls from clients and vendors and have that success reflected in response rate (up to 30 calls a day answered within 20 seconds) * Complete tasks and event confirmations with autonomy (30+ tasks a day) * Build trust with potential clients through your first interactions with them * Respond to web leads assigned to you within an hour Within 6 months, you'll: * See growth and proficiency in your case-resolution skills through call monitoring and coaching * Complete projects to improve the efficiency and effectiveness of the team; we're constantly reevaluating our processes and want your input * Demonstrate an aptitude for problem-solving and multitasking responsibilities * Be an expert on blithequark's products and services when handling inbound opportunities and web leads * Be receiving positive feedback and high satisfaction scores from your teammates **What We Offer:** * A competitive starting salary range, with the final starting salary based on individual experience and how closely it translates to the role * Annual merit increases based on performance * A dynamic, team-oriented work environment with a focus on respect, affection, and inclusivity * A diverse, equitable, and inclusive environment that welcomes and values all individuals * A comprehensive benefits package, including: + Full medical coverage (health, vision, dental, short-term disability, and life insurance) + PTO and 9 paid holidays + Annual profit-sharing bonus + 100% charitable giving match + Employer match 401(k) with subsidized brokerage fees + Gym membership reimbursement + Employee-led social action teams + Fully paid parental leave + Paid bereavement leave + Fun social gatherings! **What Makes Our Culture Special:** At blithequark, our mission is to foster a culture of respect and affection. We're committed to having a diverse, equitable, and inclusive environment that welcomes and values all individuals. Our core values are commitment, kindness, and humility, and we look for candidates who embody these values. If you're someone who is passionate about delivering exceptional customer service, building trust, and communicating clearly, we want to hear from you! **How to Apply:** If you're ready to join our dynamic team and deliver exceptional customer service, apply now! We can't wait to meet you and explore how you can contribute to our mission of bringing people together through innovative events and equipment rentals. Apply Job! Apply for this job