**Experienced Customer Service Manager – Philadelphia, USA**

Are you ready to embark on a journey that will take you to the far corners of the world, challenge you to grow, and reward you with a sense of fulfillment and purpose? Look no further than blithequark, where we're seeking a results-driven Customer Service Manager to join our team of dedicated professionals. As a key member of our Airports Group within the Client Experience Division, you'll have the opportunity to make a real impact on the lives of our customers and colleagues alike. **Why You'll Love This Role** At blithequark, we're not just looking for someone to fill a seat – we're seeking a leader who is passionate about delivering exceptional customer experiences, fostering a culture of collaboration and respect, and driving business results. As our ideal candidate, you'll be empowered to take ownership of your work, develop your skills and expertise, and make a meaningful contribution to our organization. **What You'll Do** As a Customer Service Manager at blithequark, you'll be responsible for driving functional excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. Your key responsibilities will include: * Being a safety advocate: Identify and address safety concerns on a case-by-case basis * Setting group and individual objectives aligned with departmental and organizational targets; Mentoring and guiding frontline colleagues in skill development, customer care excellence, and company culture behaviors * Establishing and advancing successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride * Successfully allocating resources and providing suitable support to enable teams to achieve functional objectives in a safe manner * Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments * Advancing effective communication among departments to engage our team in working together to achieve shared objectives * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policies/procedures * Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability) * Managing escalated service issues and being visible to colleagues when issues arise * Communicating key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality * Ability to learn and apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders **Preferred Capabilities** * Instruction and earlier professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and functional automation applications **Essential Skills and Competencies** * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment * Ability to effectively listen – focusing on what others are saying, carving out time to understand the points being made, asking questions as needed * Decisive ability to reason – using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when operational needs arise * Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** At blithequark, we're committed to supporting our employees in their personal and professional growth. As a Customer Service Manager, you'll have access to a range of benefits and perks, including: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more * Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more **Join Our Team** At blithequark, we're proud of our diverse and inclusive workforce, and we're committed to creating a workplace where everyone can thrive. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and overcome the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job