Experienced Remote Customer Service Representative - Federal Student Aid Loan Servicing and Support Specialist

Introduction to Maximus and Our Mission

Maximus is a leading provider of government services, dedicated to helping governments achieve their goals and improve the lives of citizens. We are currently seeking a highly skilled and motivated Customer Service Representative to join our team in supporting the Department of Education. As a Customer Service Representative, you will play a vital role in providing exceptional service to customers, responding to inquiries, and resolving issues related to Federal Student Aid (FSA) Loan Servicing.

About the Role

This is a remote position, but you must live within 1 hour of Jacksonville, FL, and be willing to work onsite for up to one week. As a Customer Service Representative, you will be responsible for handling customer service inquiries and problems via telephone, email, or chat, and making outbound calls regarding FSA Loan Servicing. You will utilize our computerized system for tracking, information gathering, and troubleshooting, and respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Key Responsibilities

• Handle customer service inquiries and problems via telephone, email, or chat, and make outbound calls regarding FSA Loan Servicing
• Utilize our computerized system for tracking, information gathering, and troubleshooting
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
• Support Contact Center expectations as well as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School diploma or equivalent with 6 months of customer service experience
• Ability to speak, read, and write in English fluently
• Basic math and PC skills, including MS Office applications
• Demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work in a fast-paced environment and adapt to changing situations
• Regular and predictable attendance is required

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer service, preferably in a call center environment
• Knowledge of Federal Student Aid (FSA) Loan Servicing and related programs
• Experience with computerized systems and software applications
• Ability to work independently and as part of a team

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accuracy

Career Growth Opportunities and Learning Benefits

At Maximus, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to:

• Paid, comprehensive training to ensure your success in the role
• Ongoing coaching and feedback to help you improve your skills and performance
• Opportunities for advancement and career growth within the company
• A supportive and collaborative work environment

Work Environment and Company Culture

At Maximus, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a virtual team and will have the opportunity to connect with your colleagues and supervisors through regular meetings and communication. We offer a flexible and accommodating work environment that allows you to work from the comfort of your own home.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly base pay of $17.20
• Opportunities for bonuses and incentives
• Paid training and ongoing professional development
• A supportive and collaborative work environment
• Flexible and accommodating work arrangements

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to the link provided below. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Conclusion

Join our team of dedicated and passionate professionals who are committed to making a difference in the lives of others. As a Customer Service Representative with Maximus, you will have the opportunity to work on a wide range of projects, develop your skills and expertise, and advance your career in a supportive and collaborative environment. Apply now and take the first step towards a rewarding and challenging new role.