Experienced Hybrid Customer Service Representative - Sales and Account Management Professional for a Leading Telecommunications Company

Introduction to Our Company and Industry

Imagine being part of a pioneering company that has been at the forefront of innovation for nearly 150 years, connecting families, communities, and businesses with cutting-edge products and services. At our core, we are dedicated to making connections that change the world. As a global leader in communications and technology, we are committed to redefining customer service, creating meaningful connections with each customer, and introducing the latest technology, services, and offers. Our company's mission is to provide equal employment opportunity to all persons, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Overview

We are seeking an experienced and skilled Customer Service Representative - Sales to join our team in Charlotte, North Carolina. As a hybrid Customer Service Representative - Sales, you will work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your primary goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals. You will be the voice of our company, creating meaningful connections with each customer and introducing them to the latest technology, services, and offers.

Key Responsibilities

• Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of our products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
• Work in a team environment, collaborating with colleagues to achieve sales goals and provide exceptional customer service

Essential Qualifications

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Ability to work in a hybrid environment, with 3-4 days per week in our Charlotte call center and 1-2 days per week working from home

Preferred Qualifications

• Previous experience in sales, account management, or a related field
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work in a fast-paced environment, with a high volume of customer interactions
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Ability to adapt to new technologies and systems, with a strong willingness to learn and grow

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Ability to work in a fast-paced environment, with a high volume of customer interactions
• Strong adaptability and flexibility, with the ability to work in a hybrid environment and adapt to changing circumstances
• Ability to prioritize tasks and manage time effectively, with a strong focus on meeting sales goals and providing exceptional customer service

Career Growth Opportunities and Learning Benefits

At our company, we are committed to providing our employees with the tools and resources they need to succeed and grow in their careers. As a Customer Service Representative - Sales, you will have access to paid training and additional resources to support your success in your new role. You will also have opportunities to cross-train and develop new skills, with the potential to move into new roles and advance your career. Our company offers a range of benefits, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, and paid time off and holidays.

Work Environment and Company Culture

Our company culture is built on a foundation of innovation, teamwork, and customer focus. We are committed to creating a work environment that is inclusive, supportive, and empowering, where employees can thrive and grow. As a Customer Service Representative - Sales, you will be part of a dynamic and fast-paced team, working together to achieve sales goals and provide exceptional customer service. You will have the opportunity to work in a hybrid environment, with a mix of in-office and remote work, and will be supported by a range of tools and resources to help you succeed.

Compensation, Perks, and Benefits

As a Customer Service Representative - Sales, you will be eligible for a competitive salary, with a range of $708.00 - $757.50 per week, plus up to $3,000 in commissions per month. You will also be eligible for a range of benefits, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, and paid time off and holidays. Our company also offers a range of perks and discounts, including up to 50% off on eligible mobility plans and accessories, internet and phone services, and other products and services.

Conclusion

If you are a motivated and customer-focused individual, with a passion for sales and account management, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Sales, you will be part of a dynamic and fast-paced team, working together to achieve sales goals and provide exceptional customer service. You will have the opportunity to work in a hybrid environment, with a mix of in-office and remote work, and will be supported by a range of tools and resources to help you succeed. Don't miss out on this opportunity to join our team and start building your career with a leading telecommunications company. Apply today and let's build the future together!

Our company is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, where employees can thrive and grow. If you are a qualified individual with a disability, we will provide reasonable accommodations to support your success in this role.

Apply now and take the first step towards an exciting and rewarding career with our company. We look forward to hearing from you!