Experienced Remote Customer Service Representative - Delivering Exceptional Support and Driving Member Satisfaction in a Dynamic Health Insurance Environment

Introduction to Blue Cross and Blue Shield of Nebraska

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. With over 80 years of experience in the health care industry, we have established ourselves as a leader in providing innovative solutions and exceptional customer service. Our team is the power behind our promise, and we are committed to delivering on it by optimizing business processes and customer experiences. As the industry continues to evolve, we are seeking forward-thinking professionals like you to join us in making a powerful impact in our community.

About the Role

We are currently seeking an experienced and talented Customer Service Representative to join our team in a remote capacity. As a Customer Service Representative, you will be the primary customer interface for inquiries, handling incoming phone calls and providing exceptional support to our members. You will inform and educate members, serve as a member advocate, and build trust in our abilities. By utilizing established best practices, attending ongoing training, and leveraging resources and tools, you will serve as an expert in helping navigate the complex world of insurance.

Key Responsibilities

• Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail to provide exceptional support and resolve customer issues
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevate sensitive customer requests when necessary to ensure timely and effective resolution
• Comply with State and Federal regulations and mandates, staying current on policies and procedures required to support the customer and ensure compliance
• Remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Qualifications and Requirements

To be considered for this position, you must have a High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting, preferably in the health insurance or related field. An equivalent combination of education and experience may be substituted for this requirement. You must also be available for training, which can last up to 12 weeks.

Preferred Qualifications

• Basic medical/dental terminology and contract interpretation skills are a plus
• Experience working in a fast-paced, dynamic environment with a strong focus on customer satisfaction
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Ability to work independently in a remote setting, with minimal supervision

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders
• Problem-solving skills: Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Customer service skills: A strong focus on customer satisfaction, with the ability to build trust and rapport with customers
• Technical skills: Proficiency in using computer systems, software, and technology to support customer service operations
• Adaptability: Ability to adapt to changing circumstances, priorities, and deadlines in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At Blue Cross and Blue Shield of Nebraska, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including:

• Comprehensive training programs to support your success in the role
• Ongoing coaching and feedback to help you grow and develop in your career
• Opportunities for advancement and career progression within the organization
• Access to a range of learning resources and tools to support your professional development

Work Environment and Company Culture

At Blue Cross and Blue Shield of Nebraska, we are proud of our company culture and work environment. As a remote employee, you will be part of a dynamic and supportive team that is committed to delivering exceptional customer service. You will have the opportunity to work independently, with minimal supervision, and will be supported by a range of resources and tools to help you succeed in your role.

Company Culture Highlights

• Diversity and inclusion: We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees
• Community involvement: We are dedicated to giving back to our community and supporting local initiatives and charities
• Employee recognition: We recognize and reward our employees for their hard work and contributions to the organization
• Work-life balance: We support our employees in achieving a healthy work-life balance, with flexible working arrangements and a range of employee benefits

Compensation, Perks, and Benefits

We offer a competitive salary package, commensurate with experience, as well as a range of perks and benefits, including:

• Comprehensive health insurance: We offer a range of health insurance options to support your physical and mental well-being
• Retirement savings plan: We offer a retirement savings plan to help you plan for your future
• : We offer a generous paid time off policy to support your work-life balance
• Employee recognition programs: We recognize and reward our employees for their hard work and contributions to the organization

Conclusion

If you are a motivated and talented customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Blue Cross and Blue Shield of Nebraska, you will have the opportunity to make a real difference in the lives of our members, while also growing and developing your career. Don't miss out on this fantastic opportunity to join our team and start making a positive impact today!

Apply now to become a part of our dynamic team and take the first step towards a rewarding and challenging career in customer service. We look forward to receiving your application and discussing this opportunity further with you.