Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance to Diverse Customer Base

Welcome to blithequark: Empowering Health Insurance Excellence

In these dynamic times, blithequark is at the forefront of innovation, adapting, and growing. We're committed to making a meaningful difference in the lives of our customers by simplifying the process of finding and enrolling in health insurance. As a leader in the industry, we're dedicated to building a team of talented and driven individuals who share our vision of delivering exceptional customer experiences. Our mission is to empower millions of consumers across the country to make informed health plan decisions, and we're excited to invite reliable, dedicated, and self-driven professionals to join our elite team of Remote Customer Service Representatives.

About blithequark

At blithequark, we pride ourselves on having the largest state-based marketplace footprint, coupled with a consumer-friendly interface and cutting-edge decision support tools. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology for state agencies. Additionally, we deliver innovative agent marketing and call center tools and services, making us a one-stop solution for all health insurance needs.

Job Overview

We're seeking highly motivated and customer-focused Remote Customer Service Representatives to join our team. As a Remote Customer Service Representative at blithequark, you'll play a vital role in delivering an amazing customer experience, helping to unveil the mystery of finding and enrolling in health insurance. This is a full-time or seasonal opportunity, offering a competitive compensation package and a chance to work with a collaborative and supportive team.

Compensation Details

We offer a competitive base pay of $14.50 per hour, with an enhanced rate of $16.00 per hour contingent on weekly attendance and performance. For Spanish bilingual candidates, we offer a base pay of $15.50 per hour, with an enhanced rate of $17.00 per hour contingent on weekly attendance and performance.

Requirements

To be considered for this exciting opportunity, you must:

• Be at least 18 years of age or older
• Have a minimum internet speed of 35 mb/s
• Have a dedicated, private, and secure workspace
• Have a personal laptop or desktop computer required for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening
• Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite are not compatible)

Essential Responsibilities

As a Remote Customer Service Representative, your key responsibilities will include:

• Handling inbound and outbound calls
• Delivering the highest level of customer service experience consistently
• Managing customer accounts and providing technical support
• Application data entry
• Responding to online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Demonstrating creative problem-solving skills
• Showing flexibility and adaptability to changing projects and updates
• Effectively managing time and tasks (multitasking and task prioritization)
• Completing extensive self-study, training, and testing (eligibility to proceed through training and certifications is dependent upon passing required exams)
• Adhering to regulated guidelines for communications via all channels

Qualifications

To succeed in this role, you should have:

• Moderate to advanced computer skills
• A high level of comfort learning new technology
• A high level of professionalism
• Excellent verbal and written communication skills
• Comfort working from home
• Self-motivation and a success-driven mindset

What We Offer

At blithequark, we're committed to supporting your growth and well-being. We offer:

• Paid training
• Full-time, seasonal temp-to-permanent roles
• Performance and attendance-based incentives, in addition to base pay
• The convenience of working from home
• A collaborative and supportive team environment
• 401K match
• Individual coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience

While not required, we prefer candidates with:

• Previous experience in customer support or technical support roles
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual skills (a plus)

Career Growth Opportunities and Learning Benefits

At blithequark, we're dedicated to helping you grow and develop in your career. We offer extensive training and development programs, designed to enhance your skills and knowledge in the health insurance industry. Our collaborative and supportive team environment provides a platform for you to learn from experienced professionals and share your own expertise. With opportunities for advancement and professional growth, you'll be empowered to take your career to the next level.

Work Environment and Company Culture

Our company culture is built on the principles of teamwork, innovation, and customer focus. We believe in creating a positive and motivating work environment, where everyone feels valued and supported. As a remote team, we're committed to staying connected and engaged, with regular virtual meetings and team-building activities. Our goal is to make a meaningful difference in the lives of our customers, and we're excited to have you join us on this journey.

Compensation, Perks, and Benefits

In addition to our competitive compensation package, we offer a range of perks and benefits designed to support your well-being and quality of life. From paid time off and holidays to health insurance and retirement savings, we're committed to providing a comprehensive benefits package that meets your needs. Our goal is to create a positive and supportive work environment, where you can thrive and grow with our team.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our Remote Customer Service Representative position. At blithequark, we're committed to making a difference in the lives of our customers, and we're excited to have you join our team. With a competitive compensation package, opportunities for growth and development, and a collaborative and supportive team environment, this is an opportunity you won't want to miss. Apply now and take the first step towards a fulfilling and successful career with blithequark!