**Experienced Full Stack Customer Support Representative – Premium Client Services at blithequark**

Are you ready to embark on a journey of discovery, growth, and excitement? Join the blithequark family, and you'll explore new horizons, develop your skills, and become the best version of yourself. As you take on new challenges, you'll adapt with agility and poise, acquiring new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to soar! **Why You'll Love This Role** As a Premium Client Services Representative at blithequark, you'll be a champion of exceptional customer experiences, delivering top-notch service, and resolving complex issues for our most valued clients across various regions. You'll provide personalized, friendly, and attentive support, exceeding client expectations and making a lasting impression. At blithequark, we're passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team. **Key Responsibilities** These are the fundamental elements of the role: * Provide premium customer support to all clients, ensuring their needs are met and exceeded * Register clients and verify their access to clubs and lounges * Welcome clients by completing all visitor experience tasks, such as greeting them by name, ensuring identification is visible, providing Wi-Fi passwords, and asking how you can assist * Book and confirm flight reservations using semi-automated business audit environments and other tools * Check in premium clients for their flights, including flight changes, rebooking, and identification checks * Monitor flights to identify boarding times, delays, or disruptions, and adapt to meet client needs * Issue client tickets, including day-of-travel, reissues, and future tickets * Cancel traveler reservations as requested * Add clients to priority lists, including updates and reservations * Provide timely resolution of client travel issues * Contact higher-level customer care support to address complex client issues * Archive client issues in the traveler name record (PNR) * Perform club enrollment or sales activities, including Admirals Club and credit card enrollments * Coordinate all services provided to top-tier status clients, including Attendant Key and Five Star programs * Assist top-tier status clients, including Attendant Key and Five Star individuals, as they move through terminals * Assist clients with their luggage, as needed * Monitor or maintain the presence of lounges or clubs, including lead walkthroughs * Communicate with colleagues to ensure food and beverages are provided to club and lounge clients consistently * Supervise the activities of colleagues providing services, including catering and cleaning, to clubs and lounges * Assist clients with technology provided in clubs or lounges * Hold meeting rooms (up to 60 minutes) for same-day travel requests * Coordinate services for any events happening in meeting rooms, including food for the groups * Complete open or close procedures for clubs and lounges * Address heightened client issues or concerns * Direct alcohol stock reviews with drink colleagues (at certain airports) * Monitor KeyStar system to provide proper services for clients, including government officials, OneWorld, Attendant Key, and Five Star (at certain airports) * Report to your station on time, as scheduled, and at your assigned location, including required overtime, varied shifts, weekends, and holidays * Complete task-critical preparation phases * Adhere to company policies, procedures, and performance standards * Wear uniforms as required by company policy * Comply with regulatory laws, including TSA and FAA * Utilize various internal resources and frameworks, including during client interactions **All You'll Need for Success** * Bachelor's degree or equivalent * Bilingual language skills required in certain areas * Must satisfy FAA background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * Must be able to obtain airport power and US Customs security identification, if relevant * Demonstrate exceptional customer service and client commitment in a culture of hospitality * Ability to work under pressure, handle multiple tasks simultaneously, while providing close attention to detail and client care * Excellent interpersonal skills, with the ability to connect genuinely with all levels of management and public contact * Service-oriented and self-motivated, with a high level of impressive skill * Willingness to attend training courses in Dallas/Fort Worth, Texas * Previous customer service experience preferred * Maintain a well-groomed and professional appearance * Strong relational skills * Previous travel industry experience preferred * PC experience preferred * Solid hierarchical and regulatory skills required * Ability to work irregular and extended hours, including weekends and holidays * Willingness to answer to manage on a regular and flexible basis **What You'll Get** Join the blithequark family and enjoy: * Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at blithequark** From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the powerful workforce at blithequark. Our 20+ Representative Business Resource Groups are focused on connecting our colleagues to our clients, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Come and be yourself at blithequark. Apply Job! Apply for this job