Experienced Full Stack Google Cloud Customer Support Engineer – Web & Cloud Application Development

About Us

At Workwarp, we're passionate about empowering businesses to thrive in the ever-evolving digital landscape. As a leading provider of innovative solutions, we're committed to fostering a culture of excellence, collaboration, and growth. Our team is dedicated to delivering exceptional results, and we're seeking like-minded individuals to join our dynamic community.

Job Description

We're excited to announce an exceptional opportunity for a skilled Full Stack Google Cloud Customer Support Engineer to join our team. As a key member of our Client Security Services business, you'll play a vital role in driving our network protection business forward by building and expanding relationships with new and existing clients. If you're passionate about delivering top-notch support, staying ahead of industry trends, and collaborating with cross-functional teams, we'd love to hear from you!

Key Responsibilities

• Work closely with Security Sales and Google Cloud teams to identify and qualify business opportunities, resolve client technical and compliance issues, and develop strategies to overcome technical blockers.
• Stay up-to-date with the latest Google Cloud Security products and services, and effectively communicate their benefits to clients and partners through technical presentations, product briefings, proof-of-concept demos, and other materials.
• Develop and deliver compelling product messaging to highlight the value of our solutions, using techniques such as whiteboard and slide presentations, product showcases, white papers, trial management, and request for information (RFI) response documents.
• Attend client sites, meetings, and other relevant events to provide support and build relationships with key stakeholders.
• Collaborate with cross-functional teams, including Product Marketing, Engineering, and Sales, to stay informed about industry trends and develop strategies to drive business growth.

Essential Qualifications

• Bachelor's degree in a relevant field, such as Computer Science, Engineering, or a related technical discipline.
• At least 2 years of experience working with security or cloud-based models in a client-facing or technical sales engineering role.
• Experience in network security areas, such as threat detection, malware analysis, cloud security management, or identity and access management.
• Excellent communication and presentation skills, with the ability to effectively convey technical information to non-technical stakeholders.

Preferred Qualifications

• Postgraduate education in a relevant field, such as Software Engineering, Computer Science, or a related technical discipline.
• Industry certifications in Cloud or Security, such as AWS, Azure, or CompTIA Security+.
• Experience with business security initiatives, such as threat hunting, malware analysis, cloud security management, or identity and access management.
• Knowledge of emerging trends in the network security industry, including ransomware, attack frameworks, zero trust, and other relevant topics.
• Strong critical thinking, communication, and presentation skills, with the ability to effectively convey complex technical information to non-technical stakeholders.

Skills and Competencies

• Excellent technical skills, with a strong understanding of Google Cloud Security products and services.
• Strong communication and presentation skills, with the ability to effectively convey technical information to non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams, including Sales, Marketing, and Engineering.
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
• Ability to stay up-to-date with industry trends and emerging technologies, with a strong desire to continuously learn and grow.

Career Growth Opportunities and Learning Benefits

At Workwarp, we're committed to providing our employees with the support and resources they need to succeed in their careers. As a Full Stack Google Cloud Customer Support Engineer, you'll have access to a range of learning and development opportunities, including:

• Regular training and certification programs to stay up-to-date with the latest Google Cloud Security products and services.
• Opportunities to collaborate with cross-functional teams, including Sales, Marketing, and Engineering, to drive business growth and innovation.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A dynamic and supportive work environment, with a focus on collaboration, innovation, and continuous learning.

Work Environment and Company Culture

At Workwarp, we're proud of our dynamic and supportive work environment, which is built on a foundation of collaboration, innovation, and continuous learning. Our team is passionate about delivering exceptional results, and we're committed to providing our employees with the support and resources they need to succeed in their careers. Some of the benefits of working with us include:

• A flexible and remote-friendly work environment, with the option to work from home or in our office.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A dynamic and supportive team culture, with a focus on collaboration, innovation, and continuous learning.
• Opportunities to participate in community service and volunteer programs, with a focus on giving back to our local community.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits and perks, including:

• A salary of $25 per hour.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A dynamic and supportive work environment, with a focus on collaboration, innovation, and continuous learning.
• Opportunities to participate in community service and volunteer programs, with a focus on giving back to our local community.

Conclusion

If you're a motivated and talented individual with a passion for delivering exceptional customer support, we'd love to hear from you! As a Full Stack Google Cloud Customer Support Engineer, you'll have the opportunity to work with a dynamic and supportive team, drive business growth and innovation, and develop your skills and knowledge in a rapidly evolving industry. Don't miss out on this exciting opportunity to join our team and take your career to the next level!

Apply now and take the first step towards an exciting and rewarding career with Workwarp!