**Experienced Full Stack Guest Services Manager – Disney Event Planning and Execution**
Join the Magic: A Career Opportunity at Disney
Are you a seasoned professional with a passion for delivering exceptional guest experiences? Do you have a knack for managing complex events and a keen eye for detail? If so, we invite you to join our team as a Full Stack Guest Services Manager at Disney. This is a unique opportunity to work with a world-renowned brand, leveraging your skills and expertise to create unforgettable experiences for our guests.About Us
Disney is a global leader in entertainment, media, and hospitality, with a rich history of innovation and excellence. Our commitment to delivering exceptional guest experiences is unmatched, and we're seeking talented individuals like you to join our team. As a Full Stack Guest Services Manager, you'll be part of a dynamic team that's dedicated to making magic happen every day.Job Summary
We're seeking an experienced Full Stack Guest Services Manager to join our team, responsible for supporting large-scale events and shows across Walt Disney World. This role requires a strong and diverse skillset, with a focus on delivering exceptional guest experiences, managing complex events, and collaborating with cross-functional teams. If you're a seasoned professional with a passion for event planning and execution, we encourage you to apply.Key Responsibilities
As a Full Stack Guest Services Manager, you'll be responsible for:- Working with high-value clients to plan and execute their events across Walt Disney World hotels and parks, with a focus on long-term loyalty clients and those with significant Disney connections.
- Overseeing contracts, room blocks, food and beverage, general media, entertainment, park events, park tickets, transportation, and all strategies to ensure seamless event execution.
- Guiding and providing formative opportunities to Event Services Administrators, Event Services Coordinators, and Associates.
- Having remarkable guest services skills and the ability to consistently find creative ways to delight and amaze our guests, driving repeat business.
- Having the ability to create associations and work with all colleagues in the organization.
- Capacity to support teams with an elevated degree of complexity as Event Services Manager is responsible for being knowledgeable of all items and services at Walt Disney World.
- Imagination to approach issues across different teams in innovative ways to achieve desired results.
- Capacity to maintain an expert business image and show of excellence through professional dress, composed and oral presentations, including the ability to run compelling meetings.
- Team up with a large number of clients, both internal and external, and articulate needs to present solutions for associates and clients.
- Comprehension of food and beverage, creation, and event enhancements.
- Adaptability in booking is essential; Event Services is seven days a week, 24 hours a day devotion.
Requirements
To be successful in this role, you'll need:- Strong event planning experience, ideally in a resort setting; food and beverage, front office, or amusement parks.
- Demonstrated history working with high-level Disney pioneers or with C-Suite level clients.
- Demonstrated insight to organize events for groups with rooms and gatherings across different hotels with various teammates, for high-value, extremely refined gatherings.
- Key comprehension of the business goals related to various business sectors and what clients are trying to achieve.
- Capacity to proactively expect any potential event difficulties and hoist concerns/arrangements.
- Capacity to design refined groups with negligible oversight from the administration.
- Imagination to find arrangements in new ways and work on the visitor and client encounters.
- Experience proactively tutoring direct reports.
- Ability to create associations and work with all colleagues in the organization.
- Capability in essential PC capabilities fundamental to work in a Windows climate and different innovations.
- Plan accessibility to incorporate ends of the week, variable moves, and events.
- Shown guest services abilities.
- Exhibited hierarchical abilities with scrupulousness.
Preferred Qualifications
While not required, the following qualifications are highly desirable:- Exhibited insight into food and beverage, event services, or catering activities experience.
- Event planning, event management, or catering activities experience.
- Knowledge of Walt Disney World systems.
- Education about all show resort capability space and all amusement park settings.
- Confirmed comprehension of rooms and related lines of business.
- Experience directing planning meetings and leading timetables for every working region and client.
- Strong comprehension of food and beverage.
- Demonstrated comprehension of the amusement line of business.
- Knowledge of show contract board.
- Exhibited authoritative and time usage abilities.
- Current or ongoing event services or catering activities experience.
- Capable in DSCS and Siebel frameworks.