**Experienced Full Stack Customer Service Representative – Homesite Insurance Customer Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team as a Homesite Customer Service Representative. As a key member of our customer support team, you will be the first point of contact for Homesite-CONNECT customers, providing timely and effective solutions to their queries, issues, and concerns. **About Us** Homesite is an innovative insurance company that's revolutionizing the way people buy insurance. We're a team of passionate professionals who are not afraid to push the boundaries and challenge the status quo. Our culture is built on a foundation of creativity, collaboration, and a commitment to excellence. When you join our team, you'll have the opportunity to pursue your ideas, learn from the best, and grow your career in a dynamic and supportive environment. **Job Summary** As a Homesite Customer Service Representative, you will be responsible for providing exceptional customer service to Homesite-CONNECT customers, resolving issues, and answering questions in a timely and effective manner. You will work closely with our team to ensure that customers receive the best possible experience, and that their queries are resolved efficiently and effectively. **Key Responsibilities** * Provide exceptional customer service to Homesite-CONNECT customers, responding to their queries, issues, and concerns in a timely and effective manner. * Resolve customer issues and concerns, either independently or with the support of a manager or colleague. * Develop an understanding of procedures and policies to educate customers on newly enacted services, as they arise, to facilitate efficient self-service. * Troubleshoot simple usability issues raised by customers, and refer more complex issues to appropriate service partners. * Gather and enter relevant information to ensure prompt resolution of customer issues. * Receive guidance from coaches on a frequent basis to process requests and develop skills. * Develop an understanding of company or product policies and systems to provide accurate and effective solutions to customer queries. **Essential Qualifications** * 1+ year of experience in a customer-facing role, preferably in the insurance industry. * Excellent written and spoken communication skills, with the ability to communicate effectively with customers, colleagues, and managers. * Demonstrated ability to manage multiple priorities in a fast-paced environment, with a focus on delivering exceptional customer service. * Strong problem-solving skills, with the ability to troubleshoot and resolve issues independently. * Ability to work in a team environment, with a focus on collaboration and mutual support. * Strong organizational skills, with the ability to prioritize tasks and manage time effectively. **Preferred Qualifications** * P&C License (strongly preferred, but not required). * Experience working in a remote or home-based environment. * Familiarity with insurance products and services. * Strong analytical skills, with the ability to analyze data and make informed decisions. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a team environment, with a focus on collaboration and mutual support. * Strong organizational and time management skills. * Ability to adapt to changing priorities and deadlines. * Strong customer service skills, with a focus on delivering exceptional experiences. **Career Growth Opportunities and Learning Benefits** As a Homesite Customer Service Representative, you will have the opportunity to grow your career in a dynamic and supportive environment. We offer a range of training and development programs to help you develop your skills and knowledge, including: * Comprehensive training program to help you develop your skills and knowledge. * Ongoing coaching and feedback to support your growth and development. * Opportunities to take on new challenges and responsibilities. * Access to a range of training and development programs to help you develop your skills and knowledge. **Work Environment and Company Culture** As a Homesite Customer Service Representative, you will work in a remote or home-based environment, with the flexibility to work from home or in one of our office locations. Our office locations are: * Madison, WI 53783 * Atlanta, GA 30307 * Boston, MA 02110 * Denver, CO 80112 * Eden Prairie, MN 55343 * Keene, NH 03431 * Phoenix, AZ 85034 * St. Joseph, MO 64507 Our company culture is built on a foundation of creativity, collaboration, and a commitment to excellence. We value diversity, inclusion, and respect, and are committed to creating a workplace that is welcoming and inclusive for all employees. **Compensation, Perks, and Benefits** As a Homesite Customer Service Representative, you will receive a competitive salary, with the opportunity to earn bonuses and incentives based on your performance. We also offer a range of benefits, including: * Comprehensive medical, dental, and vision benefits. * 401(k) contribution and pension plan. * Annual incentive and paid time off program. * Student loan repayment program and paid-family leave. * Access to a range of training and development programs to help you develop your skills and knowledge. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application today, and join our team as a Homesite Customer Service Representative. Apply To This Job Apply for this job