Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our team is built on the principles of trust, community, and celebration, and we come together to lift our communities and build trust in how we show up, everywhere and always. If you're looking for a career that offers more than just a job, you're in the right place.

About the Role: Fiber Customer Support Analyst

As a Fiber Customer Support Analyst at blithequark, you will be the face of our company, providing exceptional technical support and customer service to our valued customers. You will join a dynamic tech support team in a call center environment, where you will help our customers with their voice, data, and video services. Your expertise will be crucial in troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer tech questions. If you're passionate about delivering outstanding customer experiences and have a knack for technical problem-solving, we want to hear from you.

Key Responsibilities:

• Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their problems.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring that they get the most out of our services.
• Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and collaborating with internal teams to resolve issues efficiently.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring that they have a seamless experience.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience, and ensuring that customers feel valued and supported.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and a commitment to delivering exceptional customer service.

What We're Looking For:

We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. If you have a passion for technology and a desire to learn and grow with our company, we encourage you to apply.

Essential Qualifications:

• Dedication to customer service excellence, with a strong focus on delivering outstanding customer experiences.
• Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner.
• A positive, professional attitude, with a strong work ethic and a commitment to teamwork.

Preferred Qualifications:

• A related Associate Degree or 2+ years' relevant experience in a technical support or customer service role.
• Technical support call center experience, with a strong understanding of communication and networking components.

Skills and Competencies:

To be successful in this role, you should possess the following skills and competencies:

• Strong technical problem-solving skills, with the ability to analyze and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and internal teams.
• A strong customer-focused mindset, with a commitment to delivering exceptional customer experiences.
• Ability to work in a fast-paced environment, with a strong sense of adaptability and flexibility.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Fiber Customer Support Analyst, you'll have access to a range of training and development opportunities, including:

• Comprehensive training programs, designed to help you develop your technical and customer service skills.
• Ongoing coaching and feedback, to help you refine your skills and achieve your goals.
• Opportunities for career advancement, with a clear path for progression and growth within the company.
• A culture of innovation and experimentation, where you'll be encouraged to try new things and push the boundaries of what's possible.

Work Environment and Company Culture:

At blithequark, we're proud of our diverse and inclusive culture, where everyone feels valued, connected, and empowered to contribute their best. Our work environment is dynamic and fast-paced, with a strong focus on teamwork and collaboration. We believe in work-life balance, and offer a range of benefits and perks to support your well-being and happiness.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, with a range of benefits and perks designed to support your career and personal goals. These include:

• A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, and stock incentive programs.
• Paid time off, adoption assistance, and tuition assistance, to help you achieve your personal and professional goals.
• A range of perks and discounts, including discounts on our services and products, and access to exclusive events and experiences.
• A culture of recognition and reward, where your contributions and achievements will be recognized and celebrated.

Conclusion:

If you're looking for a career that offers more than just a job, you're in the right place. At blithequark, we're committed to helping our employees grow and develop, while delivering exceptional customer experiences and driving innovation and impact in the world. If you're passionate about technology, customer service, and making a difference, we encourage you to apply for this exciting opportunity. Join our team today and discover a career that's more than just a job – it's a chance to make a real difference in the lives of our customers and communities.