Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at blithequark

Introduction to blithequark

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a place to share your ideas freely, learn, grow, and thrive, blithequark is the perfect fit for you. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals to join our team as a Customer Sales and Service Representative.

Job Overview

As a Customer Sales and Service Representative at blithequark, you'll be responsible for delivering an exceptional customer experience to our clients. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for customers who have questions or issues. You'll be working with America's fastest and most reliable network, and you'll have the opportunity to make a real impact on people's lives. Whether you're answering incoming calls, responding to requests, or resolving customer inquiries, you'll be the face of blithequark, and we're looking for someone who can represent our brand with passion and dedication.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging with customers on the phone

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener who takes a genuine interest in learning about your customers, their business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driving to provide exceptional customer service.

Essential Qualifications

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

• Experience working in a remote environment
• Familiarity with technology and software applications
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you'll be encouraged to share your ideas and feedback to help us improve our services.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, diversity, and respect. We believe that everyone deserves to feel valued, connected, and empowered to reach their potential and contribute their best. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 per week, depending on your location and confirmed job-related skills and experience. You'll also be eligible for a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're committed to helping our employees achieve their goals, both in and out of the workplace.

Conclusion

If you're looking for a challenging and rewarding role that offers the opportunity to make a real impact on people's lives, we encourage you to apply for the Customer Sales and Service Representative position at blithequark. With your passion for customer service, sales, and technology, you'll be an invaluable asset to our team. Don't miss out on this opportunity to join a dynamic and inclusive company that's committed to delivering exceptional customer experiences. Apply today and take the first step towards a rewarding and fulfilling career at blithequark!