Experienced Customer Service Agent – Remote Cargo Operations and Client Relations Specialist at blithequark

Introduction to blithequark and the Industry

At blithequark, we are committed to excellence in all aspects of our operations, including customer service. As a leader in the private industry, we understand the importance of providing top-notch service to our clients. Our mission is to ensure that freight is shipped on time, safely, and efficiently, and we are looking for talented individuals to join our team as a Cargo Agent (Customer Service Agent). If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

Job Summary and Key Responsibilities

As a Cargo Agent (Customer Service Agent) at blithequark, you will play a vital role in our mission to guarantee freight is shipped on time, safely, and efficiently. You will be the face of blithequark freight, interacting directly with clients in person and over the phone. This is an entry-level customer service position, and our managers will provide mentorship to help you grow and advance your career. Your key responsibilities will include:

• Booking and managing freight shipments
• Providing exceptional customer service to clients via phone and in person
• Working collaboratively with the operations team to ensure seamless delivery of freight
• Resolving customer complaints and concerns in a professional and timely manner
• Meeting and exceeding customer satisfaction targets
• Working a variety of shifts, including early morning to late evening, and weekends as required

Qualifications and Requirements

To be successful in this role, you will need to possess a Bachelor's degree and have excellent communication and customer service skills. You will also need to be flexible and able to work a variety of shifts, including weekends and holidays. Additionally, you will need to be able to lift up to 50 pounds and stand for long periods of time.

Essential qualifications include:

• Bachelor's degree in a related field
• Excellent communication and customer service skills
• Ability to work a variety of shifts, including weekends and holidays
• Ability to lift up to 50 pounds and stand for long periods of time

Preferred qualifications include:

• Previous experience in customer service or a related field
• Knowledge of the freight industry and logistics
• Ability to speak multiple languages

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work collaboratively with others and build strong relationships
• Strong attention to detail and ability to maintain accurate records

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including mentorship, coaching, and formal training courses. We also offer opportunities for advancement and career progression, and encourage our employees to take ownership of their careers and develop their skills and knowledge.

Some of the benefits of working at blithequark include:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Comprehensive training and development programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. We are a dynamic and collaborative team, and we are committed to creating a positive and inclusive work environment. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.

Some of the benefits of our company culture include:

• Collaborative and dynamic work environment
• Positive and inclusive workplace culture
• Recognition and rewards for outstanding performance
• Opportunities for career advancement and professional growth
• Comprehensive training and development programs

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and benefits package, including:

• Competitive salary range of $35-$40 per year
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) with liberal company contributions up to 9%
• Paid time off, including vacation, holidays, and sick leave
• Comprehensive wellness programs, including access to a employee assistance program
• Domestic and international space-available flight awards for employees and qualified relatives
• Career development programs to help you achieve your long-term career goals

Conclusion

Thank you for considering this exciting opportunity to join the blithequark team as a Cargo Agent (Customer Service Agent). We are a dynamic and collaborative team, and we are committed to creating a positive and inclusive work environment. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career, we encourage you to apply for this opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Apply now and take the first step towards an exciting and rewarding career at blithequark!