Experienced Customer Success Consultant for Remote Business Solutions and Customer Relationship Management

Introduction to blithequark

At blithequark, we pride ourselves on being a business-to-business solutions provider, dedicated to offering top-notch products and services that cater to the unique needs of businesses of all sizes. Our world-class sales and sales support teams work in tandem to ensure that our customers receive the best possible experience. We believe in fostering a culture of continuous learning, skill development, and career growth, which enables our team members to thrive and reach their full potential. As a leader in our industry, we are committed to understanding our customers' needs and leveraging best-in-class sales tools and technology to provide innovative solutions.

Job Overview

We are seeking an experienced Customer Success Consultant to join our team in a full remote capacity. As a Customer Success Consultant at blithequark, you will play a vital role in resolving customer inquiries, onboarding new customers, and ensuring a seamless experience for our commercial contract accounts and new program implementations. Your expertise will be instrumental in driving customer satisfaction, identifying areas for improvement, and implementing process enhancements. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Resolve customer inquiries related to service/non-selling issues, ensuring successful resolution and a positive customer experience, which enables Account Managers and Account Executives to focus on selling and growing their accounts.
• Collaborate with Account Managers to onboard new customers, ensuring a smooth transition and a comprehensive understanding of our products and services.
• Determine the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries, and implement effective solutions to prevent future occurrences.
• Facilitate installations, communicate updates to customers and account managers, and ensure that all stakeholders are informed and aligned throughout the process.
• Record and report on issues resolved, tracking all activity handled in Salesforce for each account and submitting reports to management to inform data-driven decisions.
• Educate end-users on self-service options and customer service resources, empowering them to leverage these tools to resolve issues efficiently and effectively.
• Identify areas for improvement and implement or facilitate enhancements to procedures, services, or products, as well as develop new ideas, methods, techniques, services, and products that drive customer success and business growth.

Essential Qualifications

• High School Diploma or GED required, with a minimum of 2+ years of business experience and 6+ months of experience using Microsoft Office.
• Ability to interface with customers at the Manager, Director, or VP levels, demonstrating strong business acumen and effective communication skills.
• Proven ability to manage a demanding and unpredictable workload with efficiency and poise, resolving issues and providing solutions that meet or exceed customer expectations.
• Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
• Ability to function independently with minimal daily supervision, prioritizing tasks and managing time effectively to meet deadlines and achieve goals.

Preferred Qualifications

• Bachelor's degree preferred, with a focus on business, marketing, or a related field.
• Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer experiences and driving customer satisfaction.
• Experience with Salesforce or other CRM platforms, with the ability to learn and adapt to new technologies and systems.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Consultant, you will have access to a range of training and development opportunities, including online courses, workshops, and mentorship programs. Our goal is to empower you with the skills and knowledge necessary to succeed in your role and advance your career within the company. With a strong focus on internal mobility and career progression, we encourage our team members to explore new opportunities and take on new challenges that align with their interests and strengths.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive culture, which values the diversity of our people, products, and services. We believe in fostering a work environment that is collaborative, supportive, and empowering, where team members feel valued, respected, and encouraged to contribute their unique perspectives and ideas. Our associate-led Business Resource Groups provide a platform for team members to connect, share experiences, and drive initiatives that promote diversity, equity, and inclusion. With a range of benefits, including flexible PTO, holiday schedule, online and retail discounts, and a company-matched 401(k) program, we are committed to supporting the well-being and success of our team members, both in and out of the workplace.

Compensation and Benefits

We offer a competitive compensation package, with a range of benefits that include:

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs
• And more!

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity to join our team as a Customer Success Consultant. With a strong focus on career growth, development, and employee well-being, we believe that blithequark is the ideal place to build a rewarding and challenging career. Apply now to take the first step towards an exciting and fulfilling career with blithequark!