Senior Manager, Region Customer Services
Job Description:
• Provide a single point of contact for Customer Service across both regional and national functions.
• Manage planned and unplanned activities that impact multiple orders, customers, and markets.
• Lead numerous meetings and management routines interfacing with Supply Chain managers and leaders.
• Assess complex issues, gather information, and create effective solutions.
• Communicate solutions to the Customer Service Team and relevant stakeholders.
• Run queries, analyze data, and identify trends for problem resolution.
• Lead project management and process improvement initiatives across stakeholder groups.
Requirements:
• Bachelor’s degree preferred
• 7 - 10 years of experience in Customer Service and/or Supply Chain.
• Exposure to Lean Six Sigma (Green Belt Certified is a plus, but not required)
• Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI)
• Experience with SAP (P08, P40, BW, IC, R/3), OTM
• Experience with Salesforce (Thirsty)
• Knowledge of the Order to Cash Life Cycle
• Intermediate understanding of Supply Chain Management
• Strong communication skills
• Project management experience.
Benefits:
• A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
• Annual Incentive Reference Value Percentage: 15
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