Remote Experienced Medical Support Specialist – Advanced Clinical Care, Patient Education & Telehealth Coordination
About Workwarp – Pioneering the Future of Remote Healthcare
Workwarp is a fast‑growing, technology‑driven health services company that connects clinicians, patients, and caregivers across the nation through a secure, cloud‑based platform. Our mission is to deliver high‑quality, compassionate care to individuals wherever they live, breaking down geographic barriers and empowering patients to manage their health from the comfort of their own homes. As a fully remote organization, we leverage innovative telehealth tools, data analytics, and a collaborative culture to ensure that every interaction is patient‑centered, evidence‑based, and outcomes‑focused. By joining Workwarp, you become part of a dynamic team that is reshaping how medical support is delivered in the 21st century.
Why This Role Is a Game‑Changer for Your Career
The position of Medical Support Specialist at Workwarp is more than a job description – it is a passport to becoming a trusted health advocate in an evolving digital ecosystem. You will be at the frontline of clinical decision‑making, patient education, and interdisciplinary collaboration, all while operating from a remote workspace that offers flexibility, autonomy, and a healthy work‑life balance. Whether you are a recent graduate of an MSN or DNP program or a seasoned clinician seeking a fresh challenge, this role offers the chance to sharpen your clinical acumen, expand your telehealth expertise, and make a measurable impact on the health trajectories of thousands of patients across the United States.
Core Responsibilities – What Your Day Will Look Like
- Comprehensive Patient Assessments: Conduct thorough virtual and, when necessary, in‑home assessments using evidence‑based protocols to evaluate acute medical issues, chronic disease exacerbations, and functional status.
- Acute Care Management: Triage, diagnose, and coordinate treatment plans for patients experiencing urgent health events, ensuring timely testing, diagnostics, and therapeutic interventions.
- Sub‑Acute Rehabilitation Oversight: Guide patients through short‑term, post‑acute rehabilitation episodes, monitoring progress, adjusting care plans, and liaising with physical and occupational therapists.
- Documentation Excellence: Accurately capture clinical encounters, ICD‑10 codes, treatment orders, and care plans in both electronic health record (EHR) systems and secure telehealth platforms.
- Interdisciplinary Collaboration: Partner daily with physicians, nurse practitioners, social workers, pharmacists, and behavioral health specialists to ensure a seamless, holistic approach to patient care.
- Advanced Illness & Care Planning: Lead sensitive conversations around prognosis, advanced directives, palliative options, and end‑of‑life preferences, respecting cultural values and patient autonomy.
- Education & Counseling: Provide clear, actionable education to patients and caregivers on medication management, disease self‑monitoring, lifestyle modifications, and emergency preparedness.
- Quality Improvement Participation: Contribute to continuous improvement initiatives, data collection, and outcome reporting to enhance the efficacy and safety of remote care delivery.
- Technology Utilization: Master the suite of telehealth tools, remote monitoring devices, and secure communication channels to deliver high‑fidelity clinical services.
- Regulatory Compliance: Maintain adherence to state licensure requirements, DEA regulations, HIPAA privacy standards, and Workwarp’s internal policies.
Essential Qualifications – What We Need From You
- Graduate of an accredited Master of Science in Nursing (MSN) or Doctor of Nursing Practice (DNP) program.
- Current, active, and unrestricted state nursing license in the state of residence, or ability to obtain one before the start date.
- DEA registration and prescriptive authority (or eligibility to obtain after hire, subject to state law).
- Capability to secure a collaborative practice agreement if required by state regulations.
- Physical ability to safely lift up to 30 lbs, navigate stairs, and perform bedside assessments (standing, kneeling, and sitting) when occasional in‑home visits are needed.
- Reliable high‑speed internet connection and a private, quiet workspace that meets HIPAA security standards.
- Strong interpersonal skills, empathy, and the ability to build trust quickly with diverse patient populations.
Preferred Qualifications & Desired Experience
- Minimum 1+ year of clinical experience in a long‑term care, skilled nursing, or community health setting.
- Demonstrated experience managing patients with complex behavioral, social, or functional needs, including mental health comorbidities.
- Solid understanding of geriatrics, chronic disease management, and advanced illness trajectories.
- Comfort and competence leading end‑of‑life discussions and facilitating advanced care planning.
- Proficiency with electronic medical records (EMR), telehealth platforms, and secure messaging systems.
- Certification in case management, hospice, or palliative care (e.g., CCM, CPD) is a plus.
Core Competencies & Skills for Success
- Clinical Judgment: Ability to synthesize patient data, prioritize interventions, and make sound clinical decisions remotely.
- Communication Excellence: Clear, compassionate verbal and written communication tailored to patients, families, and interdisciplinary team members.
- Technology Fluency: Ease with video conferencing tools, remote monitoring devices, and EHR documentation.
- Time Management: Skillful organization of a caseload, documentation, and follow‑up activities while adhering to strict service level agreements.
- Adaptability: Comfort navigating rapidly changing protocols, evolving telehealth regulations, and diverse patient scenarios.
- Problem‑Solving: Innovative approach to overcoming barriers to care, such as limited resources, language differences, or technology challenges.
- Team Orientation: Collaborative spirit that values input from physicians, therapists, social workers, and administrative staff.
- Ethical Integrity: Commitment to patient confidentiality, informed consent, and professional standards.
Compensation, Benefits & Perks – What We Offer
- Competitive Salary: Market‑aligned base pay with performance‑based incentives.
- Comprehensive Health Coverage: Medical, dental, vision, and mental health benefits for you and eligible dependents.
- Retirement Savings: 401(k) plan with company match to help you build a secure financial future.
- Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to maintain work‑life harmony.
- Professional Development Stipend: Annual budget for certifications, conferences, and continuing education.
- Remote Work Allowance: Reimbursement for home office equipment, high‑speed internet, and ergonomic accessories.
- Wellness Programs: Access to virtual fitness classes, meditation sessions, and employee assistance programs.
- Recognition & Rewards: Quarterly awards and peer‑recognition initiatives celebrating clinical excellence.
- Career Advancement Pathways: Structured mentorship, leadership training, and internal mobility across clinical and operational roles.
Career Growth & Professional Development
Workwarp is committed to nurturing talent from within. As a Medical Support Specialist, you will have a clear roadmap to advance into senior clinical leadership, case management, program development, or health informatics roles. Our robust mentorship program pairs you with seasoned nurse leaders who provide guidance on clinical practice, regulatory updates, and career planning. Additionally, you will have access to a digital learning portal offering courses on telehealth best practices, advanced pharmacology, cultural competency, and emerging technologies such as AI‑driven decision support. We believe that continuous learning fuels not only personal growth but also the quality of care we deliver to our patients.
Our Culture, Values & Remote Work Environment
At Workwarp, we have cultivated a culture that blends high‑performance standards with genuine compassion. Our core values—Integrity, Innovation, Inclusion, and Impact—guide every interaction, from patient encounters to internal collaboration. We celebrate diversity and foster an inclusive environment where every voice is heard, and every team member feels valued. Our remote‑first model is built on trust, autonomy, and transparent communication. Regular virtual huddles, cross‑functional town halls, and community‑building events keep us connected, while flexible scheduling respects personal responsibilities and time zones.
Key Elements of Our Remote Culture
- Open Communication: Dedicated Slack channels, weekly video check‑ins, and an open‑door policy with senior leadership.
- Team Cohesion: Virtual coffee chats, remote team‑building challenges, and quarterly in‑person meet‑ups (optional).
- Well‑Being Focus: Access to mental‑health resources, ergonomic assessments, and a “no‑after‑hours” email policy to protect personal time.
- Recognition Culture: Peer‑nominated awards and a public “Wall of Thanks” highlighting outstanding contributions.
How to Apply – Simple, Transparent Process
Ready to bring your clinical expertise to a forward‑thinking, remote‑first organization? Follow these easy steps:
- Click the Apply To This Job button.
- Complete the short online application form—upload your resume, cover letter, and copies of your nursing license and DEA registration.
- Our talent acquisition team will review your submission within 48 hours and schedule a virtual interview if your profile matches our needs.
- Participate in a two‑stage interview process: a competency‑based conversation with a senior nurse leader, followed by a case‑study discussion with an interdisciplinary panel.
- Receive a prompt decision, an official offer, and a detailed onboarding roadmap.
We aim to make the hiring experience as supportive and transparent as the care we provide to patients.
Join Us and Make a Real Difference
If you are a compassionate, highly skilled nurse practitioner or advanced practice nurse who thrives in a dynamic, technology‑enabled environment, Workwarp invites you to apply today. Together, we will empower patients to lead healthier lives, advance the practice of remote care, and shape the future of healthcare delivery. Take the next step in your career—apply now and become a pivotal part of a mission-driven team that values excellence, empathy, and innovation.
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