Senior Transit Information Service Specialist and Installation Lead - Regional Transportation Services and Customer Information Management

Introduction to the Metropolitan Council and Our Mission

The Metropolitan Council is the regional government for the seven-county Twin Cities metropolitan area, responsible for planning 30 years ahead for the future of the metropolitan area and providing regional transportation, wastewater, and housing services. We are committed to supporting a diverse workforce that reflects the communities we serve. As part of our team, you will play a crucial role in ensuring the efficient operation of our transportation services, including the installation and maintenance of transit information systems.

About Metro Transit and Our Services

Metro Transit is one of the country's largest transit systems, employing more than 3,000 people and providing over 80 million rides a year through an integrated network of buses, light rail, and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities. Our services are designed to provide safe, reliable, and convenient transportation options for the community, and we are dedicated to continuously improving our services to meet the evolving needs of our customers.

Job Overview and Responsibilities

The Senior Transit Information Service Specialist and Installation Lead position is a critical role within our organization, responsible for the application and installation of all pieces of transit information, including bus stop signs, long-term rider alerts, maps, holders, poles, and special installations. As a leader in our team, you will provide work direction to support staff, specifically the Transit Information Installer position, Transit Information Services Support Specialist, and vendors. Your key responsibilities will include:

• Overseeing inventory and maintaining accurate information within the database
• Tracking and reordering inventory as needed
• Serving as the primary point of contact between Street Operations and municipalities, coordinating routine maintenance of on-street signage
• Providing work direction and managing the assignment of daily work and special project work for installation staff
• Overseeing ongoing maintenance lists and ensuring the efficient and accurate resolution of issues
• Staying on top of upcoming changes and special projects, ensuring staff is available to complete work in a timely manner
• Identifying resource needs and working with management to procure necessary equipment

Key Responsibilities and Duties

In this role, you will be responsible for leading the signage implementation of new route information to bus stop signs prior to work pick and for weekly service changes. This will involve:

• Organizing lists of changes and scheduling staff as needed to apply decals
• Leading the effort to apply new route information decals to aluminum blanks prior to installation
• Verifying completed signs match pick or weekly service change information

You will also be responsible for leading the installation of signage with updated transit information prior to work pick and for weekly service changes, including:

• Leading the effort to install new route information at all bus stops that have changes prior to work pick or weekly changes
• Arranging support staff as necessary based on volume of installation
• Documenting all completed signs and verifying installation matches instructions

Leadership and Management Responsibilities

As a leader in our team, you will be responsible for providing work direction and managing the assignment of daily work and special project work for installation staff. This will include:

• Assigning daily work and distributing work to Transit Information Installers
• Developing work plans for installation staff around audits and special assignments
• Reviewing and verifying work is complete and accurate
• Developing work plans for quarterly service changes and assigning and distributing work to Transit Information Installers
• Training installation staff and monitoring performance, developing performance coaching strategies as appropriate

Essential Qualifications and Skills

To be successful in this role, you will need to have:

• High School diploma/GED and two (2) years of experience in installation of Metro Transit signs, holders, displays, and poles within the region, along with installation requirements or related experience
• One (1) year of leadership experience, which may include training/mentoring employees, coaching, community leader, military, trainer, project lead, supervisory or management role
• A valid driver's license and good driving record

In addition to these essential qualifications, we are looking for candidates with:

• Knowledge of Metro Transit's bus stop sign implementation project
• Proven ability working independently to meet work tasks and deadlines
• Experience working effectively with different departments and stakeholders

Preferred Qualifications and Skills

While not essential, we are looking for candidates with:

• Intermediate level skill in using Microsoft Excel
• Intermediate level skill in using DeviceMagic or comparable online database
• Skill in using various hardware and tools necessary for installation of bus stop signs, shelter signs, long-term rider alerts, maps, holders, poles, and special installations
• Ability to operate basic hand tools
• Ability to lead and direct the work of others
• Ability to read, write and communicate in English

Career Growth Opportunities and Learning Benefits

At the Metropolitan Council, we are committed to providing our employees with opportunities for career growth and development. As a Senior Transit Information Service Specialist and Installation Lead, you will have the opportunity to:

• Develop your leadership and management skills, with opportunities for advancement within the organization
• Expand your knowledge of transit information systems and installation techniques
• Work with a diverse range of stakeholders, including internal teams, vendors, and municipalities
• Contribute to the development of new initiatives and projects, with opportunities for innovation and creativity

Work Environment and Company Culture

At the Metropolitan Council, we are proud of our diverse and inclusive workplace culture. As an employee, you can expect:

• A collaborative and supportive work environment, with opportunities for teamwork and knowledge-sharing
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that reflects the communities we serve
• Opportunities for professional development and growth, with a focus on helping you achieve your career goals
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Compensation, Perks, and Benefits

We offer a competitive salary range of $50,897.6 - $72,716.8 per year, depending on experience. In addition to your salary, you will be eligible for a range of benefits, including:

• Guaranteed monthly retirement income through the Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance, and vision insurance
• Free access to our Well@Work clinic, bus/rail pass, parking at many job locations, fitness centers, and Employee Assistance Program

Conclusion and Call to Action

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Senior Transit Information Service Specialist and Installation Lead position. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a fantastic opportunity to join our team and contribute to the success of the Metropolitan Council. Please submit your application today and take the first step towards a rewarding and challenging career with our organization.