Experienced Remote Operations Manager Trainee and Coach - Walmart USA, Colorado Springs, CO - Leadership Development and Customer Service Expertise

Introduction to Walmart and the Role

At Walmart, we are committed to helping people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries-all while affecting the lives of millions of customers all over the world. We are currently seeking an experienced and highly motivated Remote Operations Manager Trainee and Coach to join our team in Colorado Springs, CO. This role offers a unique opportunity to develop your leadership skills, work with a diverse team, and contribute to the success of our organization.

Job Summary

The Remote Operations Manager Trainee and Coach will be responsible for leading and developing teams effectively, driving financial performance and sales, providing exceptional customer service, and ensuring compliance with company policies and procedures. This role requires a strong and diverse skillset in relevant areas, including leadership, customer service, financial management, and operational expertise. As a coach and operations manager, you will be expected to model and demonstrate exceptional customer service standards, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively.

Key Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
• Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved
• Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales
• Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness
• Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results

Essential Qualifications

To be successful in this role, you will need to have:

• 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience
• Strong leadership and customer service skills, with the ability to model and demonstrate exceptional customer service standards
• Excellent communication and interpersonal skills, with the ability to communicate effectively with all levels of associates and stakeholders
• Ability to drive financial performance and sales, with experience in budgeting, forecasting, and controlling expenses
• Strong operational expertise, with experience in managing and supporting customer service initiatives, merchandising, and company direction

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Experience in retail or a related industry, with a strong understanding of store operations, customer service, and financial management

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong leadership and coaching skills, with the ability to develop and motivate teams
• Excellent communication and interpersonal skills, with the ability to communicate effectively with all levels of associates and stakeholders
• Strong customer service skills, with the ability to model and demonstrate exceptional customer service standards
• Ability to drive financial performance and sales, with experience in budgeting, forecasting, and controlling expenses
• Strong operational expertise, with experience in managing and supporting customer service initiatives, merchandising, and company direction
• Ability to work in a fast-paced environment, with a strong sense of urgency and attention to detail

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to helping our associates grow and develop in their careers. As a Remote Operations Manager Trainee and Coach, you will have access to a range of training and development opportunities, including:

• Live Better U, a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
• Leadership development programs, designed to help you develop the skills and expertise you need to succeed in a leadership role
• Opportunities to work on high-visibility projects and initiatives, with the potential to make a significant impact on the business
• A supportive and collaborative work environment, with a strong focus on teamwork and communication

Work Environment and Company Culture

At Walmart, we are proud of our company culture and work environment. As a Remote Operations Manager Trainee and Coach, you can expect:

• A dynamic and fast-paced work environment, with a strong sense of urgency and attention to detail
• A supportive and collaborative team environment, with a strong focus on teamwork and communication
• A range of benefits and perks, including competitive pay, health insurance, 401(k), and paid time off
• Opportunities to work on high-visibility projects and initiatives, with the potential to make a significant impact on the business

Compensation, Perks, and Benefits

As a Remote Operations Manager Trainee and Coach at Walmart, you can expect:

• Competitive pay, with a hourly wage range of $26.45-$36.06
• A range of benefits, including health insurance, 401(k), and paid time off
• Opportunities for career growth and development, with a strong focus on leadership development and training
• A supportive and collaborative work environment, with a strong focus on teamwork and communication

Conclusion

If you are a motivated and experienced leader, with a strong passion for customer service and operational expertise, we encourage you to apply for this exciting opportunity. As a Remote Operations Manager Trainee and Coach at Walmart, you will have the chance to develop your skills and expertise, work with a diverse team, and contribute to the success of our organization. Don't miss out on this opportunity to take your career to the next level and make a real difference in the lives of our customers and associates. Apply now and let's discuss how you can become a vital part of our success story.