Experienced Remote NetCredit Application Support Representative – Customer Service and Loan Application Expert

Introduction to Enova International

Imagine being part of a leading financial technology company that is revolutionizing the way people access credit. Enova International is a pioneer in providing online financial services through its AI and machine learning-powered Colossus platform. With a strong commitment to making financial services accessible to non-prime consumers and businesses, Enova is an exciting place to work for individuals who are passionate about making a difference. As a values-driven organization, Enova prioritizes listening to its customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best talent. If you're looking for a company that offers a dynamic work environment, opportunities for growth, and a culture of inclusion, then Enova might be the perfect fit for you.

About the Role

We are seeking an experienced and customer-focused NetCredit Application Support Representative to join our team. As a NetCredit Application Support Representative, you will play a critical role in supporting our customers throughout the loan application process. This is a remote position, but you must reside within 100 miles of either Chicago, IL, or South Jordan, UT. You will undergo a comprehensive two-week training program to specialize in a specific brand, after which you will handle a significant volume of inbound calls, engaging with potential customers to aid them in their loan application process and effectively convert these prospects into sales.

Key Responsibilities

• Effectively manage incoming calls, adeptly assisting customers in navigating the loan application process
• Guarantee customer satisfaction by explaining the distinctive features and advantages of Enova's products and services
• Initiate proactive outreach to customers as needed, encouraging them to finalize their loan applications
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information
• Collaborate with internal teams to resolve customer complaints and concerns in a timely and professional manner
• Continuously update knowledge of Enova's products and services to provide accurate and helpful information to customers

Essential Qualifications

• Experience in a call center setting is preferred, with a strong background in customer service and sales
• Proficient in phone communication and verbal skills, with a keen ability to actively listen and respond to customer inquiries
• Familiarity with CRM systems and their practices, with the ability to navigate multiple software applications
• Customer-centric approach with adaptability to various personality types and communication styles
• Strong multitasking abilities, adept at setting priorities and managing time effectively in a fast-paced environment
• High school diploma or equivalent required, with a degree in a related field preferred

Preferred Qualifications

• Previous experience in the financial services industry, with knowledge of loan products and services
• Proven track record of meeting or exceeding sales targets and customer satisfaction goals
• Excellent problem-solving skills, with the ability to think critically and outside the box
• Strong analytical skills, with the ability to interpret data and make informed decisions
• Experience working in a remote or virtual environment, with the ability to self-motivate and work independently

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Strong active listening skills, with the ability to understand and respond to customer needs
• Ability to work in a fast-paced environment, with a high volume of inbound calls and customer interactions
• Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions
• Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude

Career Growth Opportunities and Learning Benefits

At Enova, we are committed to helping our employees grow and develop in their careers. As a NetCredit Application Support Representative, you will have access to a comprehensive training program, as well as ongoing coaching and feedback to help you succeed in your role. You will also have opportunities to advance within the company, with a clear path for career progression and professional development. Our learning benefits include:

• Comprehensive training program to help you develop the skills and knowledge you need to succeed
• Ongoing coaching and feedback to help you grow and develop in your role
• Opportunities for career advancement and professional development
• Access to online courses and training programs to help you develop new skills and knowledge
• Recognition and reward programs to recognize and reward your achievements and contributions

Work Environment and Company Culture

At Enova, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of values, including listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best talent. We offer a range of benefits and perks to support our employees' well-being and happiness, including:

• Hybrid roles that allow you to work from home and in the office
• Health, dental, and vision insurance, including mental health benefits
• 401(k) matching and a Roth option
• PTO and paid holidays off
• Sabbatical program and summer hours
• Paid parental leave and DEI groups
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

Compensation and Benefits

We offer a competitive salary and benefits package to our NetCredit Application Support Representatives. The budgeted hourly rate for this position is $17.00, with additional compensation for meeting or exceeding sales targets and customer satisfaction goals. Our benefits package includes:

• Health, dental, and vision insurance, including mental health benefits
• 401(k) matching and a Roth option
• PTO and paid holidays off
• Sabbatical program and summer hours
• Paid parental leave and DEI groups
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

Conclusion

If you're a customer-focused and results-driven individual who is looking for a challenging and rewarding role, then we want to hear from you. As a NetCredit Application Support Representative, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our team and be part of a leading financial technology company. Apply now to take the first step towards a rewarding and challenging career with Enova International.

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