Experienced Organization Change Management Leader - Hybrid Remote Work Opportunity in Omaha, NE, Driving Business Transformation through Strategic Consulting and IT Implementations

Introduction to Concentrix

We are Concentrix, a pioneering tech company that is human-centered, tech-powered, and intelligence-fueled. Our mission is to create game-changing solutions that help brands grow globally and into the future. With a presence in over 70 countries across 6 continents, we are trusted by clients from all major sectors, including up-and-coming success stories and iconic Fortune Global 500 brands. Our team of game-changers is dedicated to challenging conventions, delivering unimagined outcomes, and creating experiences that exceed expectations.

About the Concentrix Catalyst Team

As part of our Concentrix Catalyst team, you will be at the forefront of experience design and engineering capabilities, working with a leading global solutions company that reimagines everything customer experience (CX) through strategy, talent, and technology. You will be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Our professional services team delivers strategic consulting, design, advisory services, market research, and contact center analytics that provide actionable insights to improve outcomes and value for our clients, ultimately achieving our vision of transforming CX at scale.

Job Overview

We are seeking an experienced Organization Change Manager (OCM) to join our team, focusing on software development implementations and adoptions. As an OCM Leader, you will leverage your expertise to create and execute change management strategies that maximize user adoption, engagement, and proficiency, while minimizing overall risk to achieve business results. This role requires previous experience working through IT changes, collaborating with stakeholders at all levels, from executive to frontline workers. Although this position is remote-friendly, you must be based in Omaha, NE, as we operate a hybrid office model, and relocation may be necessary. Please note that we cannot offer H1B sponsorship for this opportunity.

Key Responsibilities

• Develop and execute comprehensive change management strategies and plans to ensure successful project outcomes, including maximizing user adoption and minimizing risk.
• Lead project discovery to understand the change impact on each business area, define change management requirements, assess business impact, and identify potential resistance areas.
• Create actionable deliverables for core components of the change management strategy and plan, including communications, sponsor, people manager, and training plans.
• Lead key OCM activities to support change planning, managing, and sustaining outcomes, such as designing and conducting readiness assessments, evaluating results, and presenting findings to stakeholders.
• Build knowledge, relationships, and credibility quickly within the project team and business, serving as an advisor to junior OCM team members and coaching executive sponsors on change management strategies.

Essential Qualifications

• Minimum of 8+ years of experience in Program Management, Project Management, or IT Communications background, with a proven track record of successful change management initiatives.
• 5+ years of experience in a similar lead OCM role, with advanced knowledge of Microsoft Office, including Excel and PowerPoint creation.
• Change management certification, with Prosci certification highly desirable.
• Hands-on consulting experience, with the ability to lead by example and partner to deliver value.

Preferred Qualifications

• Experience working in a hybrid office model, with the ability to collaborate effectively with remote teams.
• Strong understanding of IT implementations and software development life cycles.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to build relationships and credibility quickly.

Career Growth Opportunities and Learning Benefits

At Concentrix, we are committed to providing our employees with opportunities for growth, development, and continuous learning. As an OCM Leader, you will have access to a range of training programs, including change management certifications, project management methodologies, and leadership development initiatives. You will also have the opportunity to work with a diverse range of clients, industries, and technologies, expanding your expertise and building a strong professional network.

Work Environment and Company Culture

We are a remote-first company, offering flexible work arrangements that allow you to work from anywhere, at any time. Our company culture is built on a foundation of inclusivity, diversity, and respect, with a strong focus on employee well-being and work-life balance. We believe in empowering our employees to take ownership of their work, providing the autonomy to make decisions and drive results. Our team is passionate, collaborative, and dedicated to delivering exceptional outcomes, and we are looking for like-minded individuals to join our community.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a range of benefits, such as private medical plans, retirement savings plans, paid learning days, and flexible workplaces. Our benefits programs are designed to support the well-being and success of our employees, both personally and professionally. We also offer a range of perks, including access to cutting-edge technologies, professional development opportunities, and a dynamic, collaborative work environment.

Conclusion

If you are a motivated, experienced, and passionate Organization Change Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. As an OCM Leader at Concentrix, you will have the chance to work with a talented team, drive business transformation, and deliver exceptional outcomes. Don't miss out on this opportunity to grow your career and join a community of like-minded professionals who are shaping the future of customer experience. Apply today and take the first step towards an exciting new chapter in your career!

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