Experienced Organization Change Management Leader – Hybrid Remote Opportunity in Omaha, NE, Driving Business Transformation through Strategic Consulting and IT Implementations

Introduction to Concentrix

At Concentrix, we're redefining the future of customer experience (CX) through human-centered design, cutting-edge technology, and data-driven insights. As a leading global solutions company, we empower brands to grow and thrive in a rapidly evolving world. Our Concentrix Catalyst team is the driving force behind our innovative approach, combining strategy, talent, and technology to accelerate CX transformation at scale. We're now seeking an exceptional Organization Change Management (OCM) Leader to join our dynamic team and play a pivotal role in shaping the future of our clients' businesses.

About the Role

We're looking for a seasoned OCM Leader to help drive the successful implementation and adoption of software development projects. As a key member of our team, you will develop and execute comprehensive change management strategies, leveraging your expertise to maximize user adoption, engagement, and proficiency. Your ability to work effectively with stakeholders at all levels, from executive leadership to frontline workers, will be essential in minimizing risk and achieving business results. This hybrid remote opportunity is based in Omaha, NE, and requires a highly motivated and experienced professional with a strong background in IT communications, program management, or project management.

Key Responsibilities

• Design and execute a change management strategy and plan to drive user adoption, engagement, and proficiency, while minimizing overall risk and ensuring business results are achieved.
• Lead and facilitate project discovery to understand the change for each business area, define change management requirements, assess business impact, and identify areas of potential resistance.
• Develop actionable deliverables for core components of the change management strategy and plan, including communications plans, sponsor plans, people manager plans, and training plans.
• Lead key OCM activities to support change planning, managing, and sustainment of outcomes, including readiness assessments, stakeholder analysis, and coaching executive sponsors.
• Build knowledge, relationships, and credibility quickly within the project team and business, serving as an advisor to junior OCM project team members and guiding executive sponsor communications.

Essential Qualifications

• Minimum of 8 years of experience in program management, project management, or IT communications, with a proven track record of successful change management initiatives.
• At least 5 years of experience in a similar lead OCM role, with advanced knowledge of Microsoft Office, including Excel and PowerPoint creation.
• Change management certification, with Prosci certification highly desirable.
• Hands-on consulting experience, with the ability to lead by example and partner with stakeholders to deliver value.
• Strong communication, interpersonal, and problem-solving skills, with the ability to work effectively in a team environment and build strong relationships with stakeholders.

Preferred Qualifications

• Experience working in a hybrid remote environment, with the ability to work independently and collaboratively as part of a distributed team.
• Knowledge of ITIL, Agile, or other project management methodologies, with experience working on large-scale software development implementations.
• Advanced degree in business administration, organizational development, or a related field, with a strong understanding of business operations and organizational change management principles.

Career Growth Opportunities and Learning Benefits

At Concentrix, we're committed to the growth and development of our employees. As an OCM Leader, you'll have access to a range of training and development opportunities, including change management certifications, project management training, and leadership development programs. You'll also have the opportunity to work on complex and challenging projects, collaborating with experienced professionals and industry experts to deliver innovative solutions and drive business results.

Work Environment and Company Culture

We're a remote-first company, with a strong focus on collaboration, innovation, and teamwork. Our Concentrix Catalyst team is a dynamic and diverse group of professionals, passionate about delivering exceptional customer experiences and driving business transformation. We offer a range of benefits, including flexible work arrangements, paid learning days, and a comprehensive compensation package. Our company culture is built on a foundation of trust, respect, and open communication, with a strong emphasis on employee well-being and work-life balance.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including private medical plans, retirement savings plans, and flexible work arrangements. Our employees also have access to a range of perks and benefits, including paid learning days, professional development opportunities, and a comprehensive employee recognition program. We're committed to providing a supportive and inclusive work environment, with a strong focus on employee well-being and work-life balance.

Conclusion

If you're a motivated and experienced OCM professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an OCM Leader at Concentrix, you'll have the chance to work on complex and challenging projects, collaborating with experienced professionals and industry experts to deliver innovative solutions and drive business results. With a strong focus on career growth and development, we offer a range of training and development opportunities to help you achieve your goals and advance your career. Don't miss out on this opportunity to join our dynamic team and shape the future of customer experience – apply now!

Ready to Apply?

If you're ready to take your career to the next level and join a thriving team of professionals, we encourage you to apply now. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to reviewing your application and discussing this role further with you.