Experienced Remote On Call Scheduling Manager for Home Care Agency - Client Service and Scheduling Expertise Required

Introduction to Visiting Angels

Visiting Angels is a renowned private, non-medical home care agency dedicated to providing compassionate and high-quality care to individuals in need. Our mission is to improve the lives of our clients and their families by delivering exceptional service, promoting independence, and fostering a sense of community. As we continue to grow and expand our services, we are seeking an organized, efficient, and friendly individual to join our team as an On Call Scheduling Manager. This is an exciting opportunity for a motivated and detail-oriented professional to make a meaningful difference in the lives of others while enjoying the freedom and flexibility of a remote role.

Job Overview

As an On Call Scheduling Manager, you will play a vital role in our team by handling incoming office calls off-hours and on weekends. Your primary responsibility will be to resolve issues that arise after hours from our clients and caregivers, ensuring that our high standards of service are consistently met. This position requires a strong and diverse skillset, including excellent communication skills, proficiency in Microsoft Office applications, and experience with scheduling systems and healthcare industry-related software. If you are a dedicated and compassionate individual with a passion for delivering exceptional client service, we encourage you to apply for this rewarding opportunity.

Key Responsibilities

• Handle incoming office calls off-hours and on weekends, responding to client and caregiver inquiries and resolving issues in a timely and professional manner
• Utilize scheduling systems and software to manage client schedules, caregiver assignments, and other relevant data
• Collaborate with our team to ensure seamless communication and coordination of care services
• Provide exceptional client service, addressing concerns and resolving issues in a compassionate and empathetic manner
• Maintain accurate and up-to-date records, including client information, caregiver schedules, and other relevant data
• Participate in ongoing training and professional development to enhance skills and knowledge in areas relevant to the role
• Adhere to Visiting Angels' policies, procedures, and standards, promoting a culture of excellence and integrity

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. These include:

• Associate Degree in a healthcare-related field, with two years of supervisory experience in homecare preferred
• Proficiency in Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Excellent communication skills, with the ability to communicate effectively with clients, caregivers, and other stakeholders
• Detail-oriented and organized, with the ability to multitask, work under pressure, and problem-solve
• Strong commitment to client service excellence, with a positive approach and spirit
• Ability to remain flexible, resilient, and calm in all situations, maintaining a sense of humor and professionalism
• Must be able to work in the office when needed, with a location in the greater Philadelphia region preferred

Preferred Qualifications

In addition to the requirements listed above, we prefer candidates with:

• Experience in a home care or healthcare setting, with knowledge of industry-specific software and systems
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
• A strong understanding of client service principles, with a focus on delivering exceptional care and support

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients, caregivers, and other stakeholders
• Technical skills: Proficiency in Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Problem-solving skills: Ability to think critically and make informed decisions, with a focus on resolving issues and improving processes
• Time management skills: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
• Client service skills: Strong commitment to delivering exceptional client service, with a focus on building trust, rapport, and loyalty

Career Growth Opportunities and Learning Benefits

At Visiting Angels, we are committed to supporting the growth and development of our team members. As an On Call Scheduling Manager, you will have access to ongoing training and professional development opportunities, including:

• Industry-specific training and education, with a focus on home care and healthcare best practices
• Leadership development programs, with opportunities for advancement and career growth
• Mentorship and coaching, with support from experienced professionals in the field
• Performance feedback and evaluation, with regular check-ins and opportunities for growth and development

Work Environment and Company Culture

At Visiting Angels, we pride ourselves on our positive and supportive work environment. Our team is dedicated to delivering exceptional care and service, and we are committed to fostering a culture of excellence, integrity, and compassion. As an On Call Scheduling Manager, you will be part of a dynamic and collaborative team, with opportunities to build relationships, share ideas, and contribute to our mission.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range that reflects your experience and qualifications. In addition to your salary, you will be eligible for a range of perks and benefits, including:

• Excellent pay and perks, with opportunities for bonuses and incentives
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays, with opportunities for flexible scheduling and work-life balance
• Opportunities for professional development and growth, with support for ongoing education and training

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional client service, we encourage you to apply for this rewarding opportunity. As an On Call Scheduling Manager with Visiting Angels, you will have the chance to make a meaningful difference in the lives of others, while enjoying the freedom and flexibility of a remote role. Don't miss this opportunity to join our team and build a rewarding career in home care. Apply today and let's work together to deliver exceptional care and service to those in need.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION. We look forward to hearing from you and exploring how you can contribute to our mission.