**Experienced Part-Time Remote Customer Service Representative – Delivering Exceptional Support from the Comfort of Your Own Home**

Are you a customer service enthusiast with a passion for delivering top-notch support from the comfort of your own home? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! Dex Imaging is seeking an experienced Part-Time Remote Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will be responsible for handling Tier 1 customer calls, providing support for document handling equipment and services, and ensuring exceptional customer experiences. **About Dex Imaging** Dex Imaging is a leading provider of document handling equipment and services, dedicated to helping businesses streamline their operations and improve productivity. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that is inclusive, supportive, and empowering. As a remote customer service representative, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. **Responsibilities** As a Part-Time Remote Customer Service Representative, your key responsibilities will include: * Answering customer questions and requests for supplies, service, and troubleshooting 1st level technical issues via inbound calls, voicemails, and emails. * Building and maintaining excellent customer service and identifying when technical support is needed. * Providing clear and concise communications and following up with customers on company schedules, requested lead, and delivery times. * Working with the Tier 2 team to pass escalated customer technical issues quickly and efficiently. * Tracking, routing, and escalating unresolved issues to management. * Remaining current on process updates and technology used within the company. * Performing duties in accordance with the organization's policies and applicable laws. * Performing other duties as directed by management. **Requirements** To be successful in this role, you will need to possess the following qualifications: * High School Diploma * Reliable internet connection * Experience in a call center environment is a plus * Knowledge of word processing software, spreadsheet software, order processing systems, and contact management systems * Ability to empathize with customers is critical * Ability to multi-task in a fast-paced environment * Possess organizational and time management skills * Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills * Demonstrate professional communication skills with a high degree of initiative, mature judgment, and discretion * Ability to navigate through multiple systems **Nice-to-Haves** While not essential, the following skills and qualifications would be beneficial in this role: * Experience working with CRM software * Knowledge of document handling equipment and services * Familiarity with cloud-based software applications * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with colleagues **Benefits** As a Part-Time Remote Customer Service Representative, you can expect to enjoy the following benefits: * Competitive hourly rate of $20 per hour * Flexible scheduling with up to 30 hours per week * Opportunity to work from the comfort of your own home * Holiday pay based on hours worked per day * Opportunities for career growth and professional development * Collaborative and supportive work environment **Career Growth Opportunities and Learning Benefits** At Dex Imaging, we are committed to helping our employees grow and develop their careers. As a Part-Time Remote Customer Service Representative, you will have access to a range of training and development opportunities, including: * Ongoing training and coaching to help you develop your customer service skills * Opportunities to take on additional responsibilities and advance your career * Access to a range of online training resources and courses * Regular feedback and performance evaluations to help you grow and develop **Work Environment and Company Culture** At Dex Imaging, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. As a remote customer service representative, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. Our company culture is built on the following values: * Customer-centricity: We are passionate about delivering exceptional customer experiences and building long-term relationships with our customers. * Collaboration: We believe in working together as a team to achieve our goals and support each other in our roles. * Innovation: We are committed to staying ahead of the curve and embracing new technologies and ideas to improve our products and services. * Integrity: We operate with integrity and transparency in all our interactions with customers, colleagues, and partners. **Compensation, Perks, and Benefits** As a Part-Time Remote Customer Service Representative, you can expect to enjoy a competitive hourly rate of $20 per hour, flexible scheduling with up to 30 hours per week, and a range of benefits, including holiday pay based on hours worked per day. We also offer opportunities for career growth and professional development, as well as a collaborative and supportive work environment. **Conclusion** If you are a customer service enthusiast with a passion for delivering exceptional support from the comfort of your own home, we want to hear from you! As a Part-Time Remote Customer Service Representative at Dex Imaging, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and make a real difference in the lives of our customers. Apply today and let's build the future together! Apply To This Job Apply for this job