**Experienced Patient Engagement Representative – Remote Customer Service and Administrative Support for a Leading Healthcare Organization**

About TeamHealth

TeamHealth, a renowned physician-led and patient-focused healthcare organization, has been consistently ranked as one of the most admired companies in the world by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine. With a strong commitment to growth and excellence, TeamHealth continues to expand its presence across the United States, offering a dynamic and supportive work environment for its clinicians and corporate employees. As a valued member of our team, you will have the opportunity to contribute to the delivery of exceptional patient care and make a meaningful impact in the lives of those we serve.

About the Role

We are seeking an experienced and results-driven Patient Engagement Representative to join our remote team. As a Patient Engagement Representative, you will play a vital role in supporting our organization by managing correspondence, inquiries, and written complaints. You will be responsible for coordinating written communications between customers, agents, vendors, and clinicians, performing administrative duties, special projects, and general tasks as assigned. Your exceptional problem-solving skills, attention to detail, and ability to work independently will be essential in ensuring the success of this role.

Key Responsibilities

• Document customer inquiries, disputes, complaints, or requests within various systems
• Review account records, files, and documents to obtain information necessary to resolve and respond to inquiries, disputes, written complaints, or requests
• Communicate with clients and customers as necessary
• Learn and apply applicable federal, state, local laws, regulations, and guidelines
• Handle, analyze, and process correspondence
• Data entry with an emphasis on speed and accuracy
• Coordinate with team members to accomplish daily tasks

Other Responsibilities

• Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers
• Report issues, make suggestions, and share with management any opportunities to improve the operation
• Other duties as assigned

Job Requirements

Skills

• Fast and accurate data entry skills
• Proven oral and written communications skills
• Effective problem-solving skills
• Ability to work in a dynamic environment
• Able to perform duties independently without direct supervision
• Proficient with MS Outlook, Word, and Excel
• Strong interpersonal skills
• Self-aware, dependable, accountable

Education

• Minimum High School diploma, or equivalent

Experience

• 6+ months experience working in an office environment preferred

Working Conditions

This job involves working on computers (and other office equipment such as copy machines, scanners, printers) and being in a stationary position 75% of the time. If you prefer to work in a remote setting, you will complete most of your job tasks by computer, email, messaging/chat, teleconference, and video calls. Alternatively, you can choose to work in an office environment, which is available at our beautiful suburban office park complete with walking paths, picnic areas, and free open-air parking. Shopping and restaurants are nearby.

What We Offer

• Flexible Schedules
• Monday - Friday Work Week
• Pay from $19.00/hr
• Hybrid Work Options
• Excellent Benefits
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k
• Generous PTO
• 8 Paid Holidays
• Flexible Spending Accounts
• Growth Opportunities

Career Growth Opportunities and Learning Benefits

At TeamHealth, we are committed to the growth and development of our employees. As a Patient Engagement Representative, you will have access to training and professional development opportunities to help you succeed in your role and advance your career. Our dynamic environment and supportive team will provide you with the resources and guidance you need to excel and achieve your goals.

Work Environment and Company Culture

TeamHealth is a patient-focused healthcare organization that values its employees and strives to create a positive and supportive work environment. Our company culture is built on a foundation of respect, empathy, and teamwork. We believe in empowering our employees to make a meaningful impact in the lives of those we serve and providing them with the resources and support they need to succeed.

Compensation, Perks, and Benefits

We offer a competitive salary, flexible schedules, and a comprehensive benefits package, including health, dental, and vision insurance, 401k, and generous PTO. Our hybrid work options allow you to choose the work environment that best suits your needs, whether it's working from home or in our office. We also offer flexible spending accounts and growth opportunities to help you advance your career.

Conclusion

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Patient Engagement Representative at TeamHealth, you will have the chance to make a meaningful impact in the lives of our patients and contribute to the delivery of exceptional patient care. Don't miss this opportunity to join our dynamic team and take your career to the next level. Apply now!