Remote Patient Services Representative I – Compassionate Front‑Line Support for Scheduling, Pre‑Registration, and Insurance Verification in Telehealth

About Tidelands Health & Workwarp

At Tidelands Health, we believe that every patient deserves an experience that feels personal, caring, and friction‑free. Partnering with Workwarp, a leading remote‑work solutions provider, we have built a virtual front‑line team that connects patients to the care they need, no matter where they are. Our mission is simple: help people live better lives through better health. By leveraging cutting‑edge health‑technology platforms and a culture rooted in empathy, we enable our staff to make a meaningful difference each day—while working from the comfort of their own home.

Position Summary

The Remote Patient Services Representative I serves as the first point of contact for patients seeking care, appointments, and financial guidance. In this role you will:

• Register new and existing patients in our electronic health record (EHR) system with precision and compassion.
• Confirm insurance coverage, collect co‑pay information, and resolve any eligibility issues before the appointment.
• Schedule moderately complex procedures, coordinate multiple resources, and ensure that every patient receives clear instructions and reminders.
• Provide timely, courteous phone support—answering inbound calls, placing outbound calls, and directing callers to the appropriate department.
• Maintain compliance with HIPAA, Medicare regulations, and Tidelands Health policies while delivering an exceptional patient experience.

This is a full‑time, regular position with an 8‑hour day shift (U.S. time zones). Immediate openings are available for qualified candidates who thrive in a fast‑paced, customer‑focused environment.

Key Responsibilities

Patient Interaction & Experience

• Engage patients warmly throughout the registration process, answering questions about rights, responsibilities, and financial assistance options.
• Guide patients to the correct department or location, adhering to hospital safety and visitor‑flow policies.
• Ensure all required signatures and forms (e.g., Medicare Secondary Payer Questionnaire, ABN waiver, HIPAA notice) are obtained and documented accurately.

Data Accuracy & Compliance

• Enter demographic, insurance, and medical information into the EHR with meticulous attention to detail, preventing duplicate or erroneous records.
• Verify insurance eligibility, capture deductibles, co‑pays, co‑insurance, and policy limitations; record referral, authorization, and pre‑certification details when necessary.
• Maintain strict compliance with HIPAA, Medicare, and state regulations while handling sensitive patient information.

Scheduling & Coordination

• Pre‑register patients for moderately complex procedures, confirming insurance coverage and required documentation before the appointment date.
• Schedule a variety of appointment types (in‑person, telehealth, diagnostic testing) and convey clear pre‑visit instructions to patients.
• Make reminder calls, reschedule or cancel appointments as needed, and assist patients in navigating referrals to specialists.

Communication & Call Management

• Answer all inbound calls promptly, providing accurate information and directing callers to the appropriate service line.
• Place outbound calls for appointment reminders, follow‑up care queries, and verification of insurance or referral details.
• Demonstrate the highest level of professionalism, empathy, and problem‑solving ability during every interaction.

Administrative Support

• Sort, open, and distribute mail and electronic correspondence for the department.
• Organize and expedite any paperwork related to patient care, ensuring that all documentation is complete and filed correctly.
• Collaborate with clinical staff, billing teams, and other operational units to resolve issues quickly and efficiently.

Essential Qualifications

Education

• High School Diploma or equivalent (required).

Experience

• Minimum of 1 year of customer‑facing experience, preferably within a healthcare environment.
• Prior exposure to call‑center operations, patient scheduling, or physician front‑office duties is advantageous.

Knowledge, Skills, and Abilities (KSAs)

• Customer Service Excellence: Ability to interact successfully with the public, demonstrating patience, empathy, and clear communication.
• Adaptability: Capacity to maintain composure under sudden deadlines, changing priorities, and high‑stress situations.
• Interpersonal Skills: Strong aptitude for building rapport with patients, families, and clinical staff.
• Attention to Detail: Precision in data entry, form completion, and documentation to avoid errors that could affect patient care.
• Problem‑Solving: Initiative and judgment to identify, analyze, and resolve registration or insurance issues.

Preferred Qualifications

• Understanding of basic medical terminology.
• Experience with electronic health record (EHR) platforms (e.g., Epic, Cerner, Athena).
• Previous call‑center or telehealth support background.
• Certification in medical office administration or health information management.

Physical Requirements & Work Environment

Although this role is remote, candidates must be able to meet the following physical standards during periodic on‑site assessments:

• Frequent standing, sitting, and walking (approximately ⅔ of the workday).
• Frequent use of hands and fingers for typing, mouse navigation, and phone handling.
• Frequent talking and hearing to engage with patients and colleagues.
• Occasional lifting of up to 15 lb and frequent handling of objects up to 5 lb.

Our remote work policy provides a flexible schedule, ergonomic guidance, and a home‑office stipend to ensure your workspace supports both comfort and productivity.

Compensation, Benefits & Perks

• Competitive Salary: Market‑aligned base pay with performance‑based incentives.
• Health & Wellness: Comprehensive medical, dental, vision plans; tele‑health services; and a wellness stipend.
• Retirement Savings: Company‑matched 401(k) program.
• Paid Time Off: Generous PTO accrual, paid holidays, and sick leave.
• Professional Development: Access to continuing education, certifications, and internal training programs focused on health‑care operations and customer service excellence.
• Work‑Life Balance: Fully remote arrangement, flexible scheduling within U.S. time zones, and a supportive team culture that values personal time.
• Technology Support: Company‑provided laptop, headset, and secure VPN access; IT help‑desk available 24/7.

Career Growth Opportunities

At Tidelands Health, your career trajectory is guided by your ambition and performance. As a Remote Patient Services Representative I, you will have clear pathways to advance into:

• Senior Patient Services Representative or Team Lead roles, overseeing a group of front‑line agents.
• Specialized positions such as Insurance Verification Analyst, Pre‑Admission Coordinator, or Telehealth Operations Specialist.
• Cross‑functional opportunities in patient advocacy, clinical documentation improvement, or healthcare informatics.
• Leadership development programs that prepare you for managerial or supervisory roles within the broader organization.

Our commitment to internal promotion and continuous learning ensures that high‑performing employees can evolve their careers without leaving the organization.

Culture & Values

We foster an inclusive, collaborative, and patient‑centered culture where each employee’s voice contributes to the overall mission. Key cultural pillars include:

• Compassion: Treating every patient and colleague with empathy and respect.
• Integrity: Upholding confidentiality, honesty, and ethical standards in all interactions.
• Innovation: Embracing technology and continuous improvement to enhance patient experiences.
• Diversity & Inclusion: Celebrating varied perspectives and ensuring an equitable workplace for all.
• Teamwork: Collaborating across departments to solve problems quickly and effectively.

Our remote teams regularly connect through virtual coffee chats, wellness challenges, and quarterly town halls, ensuring that even from a distance, you feel part of a vibrant, supportive community.

Equal Opportunity Employer Statement

Tidelands Health is an Equal Opportunity Employer (EOE). We do not discriminate based on race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

If you are ready to bring your compassionate communication skills, meticulous attention to detail, and passion for patient advocacy to a leading telehealth team, we want to hear from you. Follow the link below to submit your application, and let’s discuss how you can become an essential part of our success story.

Take the Next Step

Are you excited to help patients navigate their health journey from the comfort of your home office? Join Tidelands Health and Workwarp today, and make a lasting impact on the lives of people across the nation. Apply now and start your rewarding remote healthcare career!