Remote Pharmacy Technician Representative – Accredo Specialty Pharmacy Operations (AZ & PA) – Home‑Based Clinical Support & Patient Services
Why Join Evernorth’s Visionary Pharmacy Team?
Evernorth Health Services, a dynamic division of The Cigna Group, is at the forefront of reshaping how health care is delivered across the United States. Our mission is simple yet profound: make health care more affordable, personalized, and focused on the whole person. By joining our remote Pharmacy Technician Representative team, you become an essential conduit between patients, providers, and life‑sustaining medications that manage rare and chronic diseases. From the comfort of your own home office, you will help millions of individuals achieve better health outcomes while enjoying a supportive, innovative, and people‑first culture.
Position Overview
As a Remote Pharmacy Technician Representative for Accredo Specialty Pharmacy, you will :
- Serve as the first point of contact for patients, helping them navigate the complexities of specialty medication access.
- Collaborate with physicians, pharmacists, insurance carriers, and internal departments to ensure accurate prescription processing and timely shipment.
- Leverage cutting‑edge pharmacy software and data‑entry tools to maintain flawless records and compliance.
- Deliver compassionate, detail‑oriented support while balancing multiple priorities in a fast‑paced environment.
Key Responsibilities
Patient Interaction & Support (40% of daily activity)
- Inbound & outbound calls: Greet patients, verify demographics, collect insurance information, and schedule the first shipment of medication.
- Education: Explain medication coverage, dosing schedules, and answer common questions about specialty drug therapy.
- Issue resolution: Investigate and rectify barriers such as prior authorizations, claim denials, or pharmacy‑related inquiries by liaising with pharmacists, prescribers, and payors.
- Follow‑up: Provide continuous support throughout the therapy journey, ensuring patients receive refills, updates, and necessary clinical reminders.
Prescription Processing & Data Management (35% of daily activity)
- Accurately enter prescription information into Accredo’s proprietary pharmacy management system.
- Validate medication eligibility, dosage calculations, and insurance coverage before processing.
- Generate and transmit prescription requests to provider offices, ensuring all required documentation is attached.
- Maintain meticulous audit trails for compliance with HIPAA, FDA, and state pharmacy regulations.
Provider & Payer Coordination (15% of daily activity)
- Initiate outbound calls to physicians’ offices to obtain missing prescription details or clarify dosage instructions.
- Collaborate with insurance representatives to secure prior authorizations and resolve benefit inquiries.
- Document all communication in the patient’s electronic record for future reference.
Operational Excellence & Continuous Improvement (10% of daily activity)
- Identify workflow bottlenecks and suggest process enhancements to supervisors.
- Participate in weekly virtual team huddles and quality‑assurance reviews.
- Stay current with specialty medication trends, regulatory updates, and Evernorth’s technology platforms.
Essential Qualifications
- Education: High School Diploma or GED required; additional coursework in pharmacy, health care, or related fields is a plus.
- License: Valid Pharmacy Technician license, certification, or registration as mandated by Arizona and Pennsylvania state law.
- Experience: Minimum of 1 year of relevant experience, preferably in a call‑center or health‑care support environment.
- Technical proficiency: Strong computer and data‑entry skills, familiarity with Microsoft Office Suite, and a comfort level with learning new pharmacy software platforms.
- Communication: Excellent verbal and written communication abilities; ability to convey complex information clearly to patients and providers.
- Home‑office setup: High‑speed wired Ethernet internet (minimum 10 Mbps download/5 Mbps upload), a quiet, private workspace, and a reliable desktop or laptop computer.
Preferred Qualifications & Nice‑to‑Have Skills
- Prior experience in specialty pharmacy or chronic disease management.
- Familiarity with insurance verification, prior‑authorization processes, and medication adherence programs.
- Experience using electronic health record (EHR) systems or pharmacy benefit management (PBM) platforms.
- Customer‑service certifications (e.g., CCSP) or additional pharmacy credentials (e.g., PTCB, ExCPT).
- Multilingual abilities, especially Spanish, to serve diverse patient populations.
- Demonstrated resilience and problem‑solving aptitude in high‑volume call environments.
Core Skills & Competencies for Success
- Attention to Detail: Precise data entry and verification to avoid medication errors.
- Empathy & Compassion: Ability to build trust with patients navigating serious health conditions.
- Time Management: Balancing simultaneous calls, data tasks, and follow‑ups without sacrificing quality.
- Tech‑Savviness: Rapid adoption of new software tools and troubleshooting basic technical issues.
- Regulatory Knowledge: Awareness of HIPAA, FDA, and state pharmacy laws to ensure compliance.
- Team Collaboration: Engaging with remote peers, supervisors, and cross‑functional teams via virtual platforms.
Career Growth & Development Opportunities
Evernorth believes that your career path should be as dynamic as the health‑care landscape. As a Remote Pharmacy Technician Representative, you will gain experience that opens doors to a variety of advancement routes:
- Specialist Roles: Transition into Clinical Pharmacy Technician, Medication Access Specialist, or Patient Advocacy positions.
- Leadership Tracks: Pursue Team Lead, Supervisory, or Operations Management roles within the pharmacy services division.
- Professional Education: Access tuition reimbursement for certifications, associate degrees, or pharmacy technician programs.
- Mentorship Programs: Pair with senior pharmacy professionals to accelerate skill development and industry insight.
- Cross‑Functional Mobility: Explore opportunities in health‑plan analytics, benefits design, or digital health innovation teams.
Compensation, Perks, & Benefits
While exact compensation varies by location and experience, the position offers a competitive hourly rate ranging from $17 to $26 plus eligibility for an annual performance‑based bonus. In addition, Evernorth provides a comprehensive benefits package designed to support your whole health:
- Medical, Dental & Vision: Coverage begins on day 1, with a wide network of providers.
- Paid Time Off: 18 days of PTO annually plus 8 paid holidays, with the flexibility to manage work‑life balance.
- Retirement Savings: 401(k) plan with generous company match.
- Health‑Saving & Reimbursement Accounts: Employer contributions to HRA and HSA accounts.
- Life & Disability Insurance: Company‑paid coverage at no cost to you.
- Well‑Being Programs: Access to mental‑health resources, wellness challenges, and behavioral health counseling.
- Tuition Assistance: Financial support for continued education and professional certifications.
- Remote Work Stipends: Potential reimbursement for home‑office equipment, high‑speed internet, and ergonomic furniture.
Work Environment & Company Culture
At Evernorth, we champion a culture that is inclusive, collaborative, and purpose‑driven. Working from home does not mean you are isolated; you will join a vibrant virtual community that values:
- Diversity & Inclusion: A workforce that reflects the communities we serve, with zero‑tolerance for discrimination.
- Employee Resource Groups (ERGs): Networks that foster belonging for veterans, LGBTQIA+, women, and multicultural allies.
- Continuous Learning: Regular virtual trainings, webinars, and knowledge‑share sessions to keep you at the cutting edge of pharmacy practice.
- Recognition Programs: Celebrating milestones, high‑performing team members, and innovative ideas through awards and shout‑outs.
- Health‑First Policies: Tobacco‑free work environment, optional smoking‑cessation support, and flexible scheduling to accommodate personal needs.
Application Process & Next Steps
We are eager to meet candidates who are reliable, enthusiastic, and ready to make an impact from day one. The hiring timeline is fast‑tracked:
- Submit Your Application: Click the “Apply” button below and upload your resume and any relevant certifications.
- Screening Interview: A brief phone conversation with a recruiter to discuss your background and answer any questions you have.
- Virtual Assessment: Completion of a short skills‑based test that evaluates data‑entry accuracy and scenario‑based problem solving.
- Live Interview: One or two video interviews with the Hiring Manager and a senior Pharmacy Technician, focusing on competencies and cultural fit.
- Offer & Onboarding: Receive a formal offer, followed by a comprehensive 6‑week training program (Nov 4 – Dec 16, 9 a.m.–5:30 p.m. EST, Monday‑Friday).
Our training program equips you with every tool you need to succeed, from deep dives into Accredo’s specialty pharmacy platform to best‑practice communication techniques. Upon successful completion, you’ll transition to a regular shift schedule, choosing any shift between 9 a.m. and 8 p.m. EST, Monday through Friday.
Commitment to Equal Opportunity & Accessibility
Evernorth & The Cigna Group are proud equal‑opportunity employers. Qualified applicants will be considered without regard to race, color, age, disability, sex, sexual orientation, gender identity, veteran status, religion, national origin, or any other protected characteristic. If you need a reasonable accommodation to complete the application process, please email SeeYourself@cigna.com. We are also committed to complying with all federal, state, and local regulations regarding background checks and tobacco‑free hiring policies.
Ready to Transform Lives from Your Home Office?
If you are a motivated pharmacy technician who thrives in a remote setting, loves helping patients navigate complex medication journeys, and seeks a career with growth, stability, and purpose, we want to hear from you. Click the link below to submit your application and embark on a rewarding path with Evernorth’s Accredo team.
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