Experienced Remote Customer Service Representative for Medicaid Members and Providers - Based in Virginia, Delivering Exceptional Health Care Support at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle underscores our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a powerful message that the manner in which we deliver our services is as crucial as the services themselves. The Heart At Work Behaviors support this purpose, empowering every team member to play a pivotal role in transforming our culture and accelerating innovation to make health care more personal, convenient, and affordable.

Position Summary

We are seeking a dedicated and compassionate Member Service Representative to join our team at blithequark. As a remote customer service representative, you will provide critical telephone assistance to Medicaid members and providers, addressing a wide range of inquiries including eligibility, provider changes, and requests for ID cards. Your role will be pivotal in ensuring that every caller has an exceptional experience, reflecting our commitment to customer-centric care. To be successful, you must reside within 50 miles of Richmond, VA, and be able to commute to our Richmond office when necessary due to technical issues.

Key Responsibilities

• Answer incoming calls from members and providers, responding to inquiries about benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Utilize high-speed internet connectivity via an ethernet cable (Wi-Fi is not permitted) to ensure secure and reliable service.
• Participate in comprehensive training provided by blithequark, which includes an initial six-week training schedule from 8:30 AM to 5:00 PM EST, Monday through Friday.
• Demonstrate self-sufficiency and the ability to work effectively from home, meeting performance standards, attendance requirements, and call quality goals.

Qualifications

Required Qualifications

• Ability to communicate effectively, both orally and in writing, with members and providers.
• High school diploma or equivalent.
• Capacity to work from home with reliable, high-speed internet and prove self-sufficiency.
• Must be able to commute to the Richmond, VA office when required due to prolonged technical issues.

Preferred Qualifications

• Experience working remotely in a call center environment.
• Familiarity with Medicaid and Medicare.

Skills and Competencies

To excel in this role, you will need strong customer service skills, the ability to work independently, and excellent communication skills. Proficiency in handling multiple tasks, meeting deadlines, and maintaining a high level of professionalism in a remote work setting is essential. Experience with health care services, particularly Medicaid and Medicare, is highly valued.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. You will have access to a range of training programs, education assistance, and opportunities for professional advancement. Our culture encourages continuous learning, innovation, and the pursuit of excellence in health care delivery.

Work Environment and Company Culture

blithequark prides itself on a work environment that is inclusive, supportive, and focused on making a positive impact on the lives of our members and the communities we serve. Our Heart At Work Behaviors are the foundation of our culture, promoting a workplace where everyone feels valued, empowered, and connected to our mission.

Compensation, Perks, and Benefits

We offer a competitive pay range of $17.00 to $27.90 per hour, depending on experience and other factors. Beyond compensation, you will enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and fully paid term life insurance. Additionally, we provide numerous well-being programs, education assistance, free development courses, and discounts on our services and with participating partners. Our paid time off policy, including vacation pay and paid holidays, supports a healthy work-life balance.

COVID-19 Vaccination Policy

blithequark requires certain colleagues to be fully vaccinated against COVID-19, including any booster shots if required, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons. You will need to provide proof of vaccination status or apply for a reasonable accommodation within the first 10 days of employment.

Diversity, Equity, and Inclusion

blithequark is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment and offer reasonable accommodations to perform essential job functions. If you require assistance or have questions, please do not hesitate to contact us.

Conclusion

If you are passionate about delivering exceptional customer service and are committed to making a difference in health care, we invite you to join our team at blithequark. As a remote customer service representative, you will play a vital role in our mission to bring heart to every moment of health care. Apply now to embark on a rewarding career with a company that truly cares about its colleagues, members, and the communities we serve.