Experienced Remote Recovery Helpline Specialist – Substance Use Disorder, Mental Health, and Crisis Support Services
Introduction to Crisis Connections
Crisis Connections is a pioneering organization dedicated to providing free and easily accessible telephone-based support services to individuals experiencing crisis in our community. Our service area encompasses King County and the entire Washington State, with a passionate commitment to fostering resilience and wellbeing for all by connecting people to accessible and compassionate support. As a leader in crisis intervention and support, we are seeking an experienced and compassionate Recovery Helpline Specialist to join our team.
Job Overview
The Recovery Helpline Specialist will be responsible for supporting and responding to incoming calls on the Recovery Helpline, providing support in identifying appropriate resources and referrals to those struggling with issues related to substance use disorder, mental health, and problem gambling. This is a unique opportunity to make a meaningful difference in the lives of individuals and families affected by crisis, while working in a dynamic and supportive environment.
Key Responsibilities
- Respond to incoming phone calls, emails, and text messages from individuals seeking information about recovery-related resources for those struggling with substance use disorder, mental health, and problem gambling.
- Demonstrate knowledge of Washington State resources for substance abuse, problem gambling, and mental health by providing accurate information.
- Facilitate warm transfers to other providers and make follow-up calls to ensure callers are connected with specific resources.
- Maintain appropriate professionalism in dealing with individuals, consumers, and professionals.
- Complete call logging, quality assurance, and other administrative tasks in a timely and accurate manner.
- Participate in training and other non-phone room responsibilities as assigned.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in social or human sciences, or two years of experience working in addiction treatment settings.
- Experience working in a call center or conducting telephone assessments as a staff member or volunteer.
- Substance Use Disorder Professional or Trainee certification is a plus.
- Excellent communication and interpersonal skills, with the ability to work with a team of clinical staff and volunteers in a fast-paced environment.
- High level of attention to detail and ability to work in a private and confidential location.
- Proficiency with communication technology, including the ability to connect to a wired internet connection and use a smartphone with multi-factor authentication.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working with individuals struggling with substance use disorder, mental health, and problem gambling.
- Knowledge of Washington State resources for substance abuse, problem gambling, and mental health.
- Experience with crisis intervention and support services.
- Bilingual or multilingual skills.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to work with diverse populations.
- Strong problem-solving and critical thinking skills, with the ability to think creatively and outside the box.
- Ability to work in a fast-paced environment, with a high level of attention to detail and ability to prioritize tasks.
- Strong technical skills, including proficiency with communication technology and ability to learn new systems and software.
- Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
Career Growth Opportunities and Learning Benefits
- Comprehensive training and orientation program, including training on crisis intervention and support services.
- Ongoing professional development opportunities, including workshops, conferences, and online training modules.
- Opportunities for advancement and career growth within the organization.
- A supportive and collaborative work environment, with a strong focus on teamwork and employee well-being.
Work Environment and Company Culture
Crisis Connections is a dynamic and supportive organization, committed to fostering a culture of inclusivity, diversity, and respect. As an employee, you can expect:
- A collaborative and team-oriented work environment, with a strong focus on employee well-being and satisfaction.
- A comprehensive benefits package, including excellent medical, dental, and vision coverage, annual wage increases, and generous paid time off.
- A commitment to diversity, equity, and inclusion, with a strong focus on recruiting and retaining a diverse workforce.
- A flexible and accommodating work environment, with opportunities for remote work and flexible scheduling.
Compensation, Perks, and Benefits
Crisis Connections offers a competitive compensation package, including:
- A hourly rate of $25.50, with a $2 per hour shift differential for evening and weekend shifts.
- Excellent medical, dental, and vision coverage, including an employer-paid option for certain plans and coverage tiers.
- Annual wage increases and generous paid time off, including 12 paid holidays and a discount on ORCA transit passes.
- A comprehensive benefits package, including short-term and long-term disability, flexible spending accounts, and a 403B retirement plan.
Conclusion
If you are a compassionate and motivated individual, with a passion for supporting individuals and families affected by crisis, we encourage you to apply for this exciting opportunity. As a Recovery Helpline Specialist, you will have the opportunity to make a meaningful difference in the lives of others, while working in a dynamic and supportive environment. Don't hesitate to apply – we look forward to hearing from you!
Apply Now
To apply for this position, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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