Senior Manager Product Management - Customer Experience - Remote at blithequark

Introduction to blithequark

At blithequark, we believe in fostering an environment where our employees can be their authentic selves while being part of something bigger than themselves. As a leader in our industry, we are committed to delivering exceptional customer experiences through innovative products and solutions. Our mission is to attract, retain, and develop top talent who share our passion for excellence and customer satisfaction. If you are a seasoned product management professional looking for a new challenge, we invite you to join our team as a Senior Manager Product Management - Customer Experience.

Job Overview

The Senior Manager Product Management - Customer Experience is a critical role at blithequark, responsible for guiding and executing the delivery of business value to drive sales, improve efficiency, and enhance customer satisfaction. As a senior leader in our product management organization, you will be responsible for assessing market needs, inspiring cross-functional product teams, and driving the development of quality products that add value to our customers and stakeholders. You will work closely with teams of developers, designers, and business partners to deliver business outcomes and drive growth.

Key Responsibilities

The Senior Manager Product Management - Customer Experience will be responsible for the following key areas:

• Strategy & Planning (40%): Develop and execute product strategies that align with blithequark's overall business objectives, focusing on customer and associate needs, and driving business growth through innovative ideas and solutions.
• Delivery & Execution (30%): Drive product development by reviewing performance, directing work efforts, and ensuring products are aligned with company, stakeholder, and end-user priorities, while resolving issues and impediments that may impact delivery.
• People (30%): Provide leadership, mentoring, and coaching to Product Managers, attracting, retaining, and developing top talent to build a world-class Product Management Team, and fostering collaboration with cross-functional teams to drive value and identify and resolve impediments.

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 6 years of relevant work experience in product management, with a focus on customer experience and software development.
• A bachelor's degree in a field related to the job, or equivalent experience.
• Proficiency in communicating with and influencing functional and technical team members at all levels in the organization.
• Mastery of working in a fast-paced, fluid environment where priorities shift on a regular basis.
• Experience with modern software development product management practices and agile methodologies.

Preferred Qualifications

While not required, the following qualifications are preferred:

• 6-8 years of relevant work experience in product management, with a focus on customer experience and software development.
• Mastery of working as a Product Manager in a modern software development-based enterprise environment and overseeing multiple products.
• Proficiency in creating, prioritizing, and accepting user stories, conducting user research and testing, and identifying goals, metrics, and analytics to measure product value.
• Experience guiding more junior team members through Product Management fundamentals in a professional setting and managing and growing team members in a professional setting.

Skills and Competencies

The successful candidate will possess the following skills and competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs.
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Manager Product Management - Customer Experience, you will have access to a range of career growth opportunities, including:

• Professional development programs and training to enhance your skills and knowledge.
• Opportunities to work on high-impact projects and initiatives that drive business growth and innovation.
• Collaboration with cross-functional teams to drive value and identify and resolve impediments.
• Regular feedback and coaching to support your career development and growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. As a Senior Manager Product Management - Customer Experience, you will be part of a dynamic and collaborative team that values diversity, equity, and inclusion. Our company culture is built on the following principles:

• Respect: We treat each other with respect and dignity, valuing diverse perspectives and opinions.
• Integrity: We operate with integrity, transparency, and honesty, always striving to do the right thing.
• Accountability: We take ownership of our actions and decisions, being accountable for our results and outcomes.
• Collaboration: We work together as a team, building partnerships and collaborating to achieve shared objectives.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range of $110,000 - $240,000, depending on experience and location. In addition to your salary, you will be eligible for a range of perks and benefits, including:

• Comprehensive health and wellness programs, including medical, dental, and vision coverage.
• Retirement savings plans, including a 401(k) matching program.
• Paid time off and holidays, including vacation, sick leave, and family leave.
• Professional development opportunities, including training, education, and conference attendance.

Conclusion

If you are a motivated and experienced product management professional looking for a new challenge, we invite you to join our team at blithequark as a Senior Manager Product Management - Customer Experience. With a focus on customer experience, software development, and business growth, this role offers a unique opportunity to drive innovation and deliver business outcomes. Apply today to take the next step in your career and join our dynamic and collaborative team.