Experienced Remote Certified Pharmacy Technician – Call Center and Pharmacy Benefit Management Specialist

Introduction to the Role and Company

In the ever-evolving landscape of healthcare, the role of a pharmacy technician has become increasingly vital. As a bridge between patients, healthcare providers, and pharmacies, certified pharmacy technicians play a crucial role in ensuring that medications are dispensed accurately and efficiently. If you are a certified pharmacy technician looking for a challenging and rewarding role that offers the flexibility of remote work, we have an exciting opportunity for you. Our client, a leading healthcare services company, is seeking an experienced Remote Certified Pharmacy Technician to join their team. This position offers a unique blend of call center operations, pharmacy benefit management, and patient care, all from the comfort of your own home.

Job Highlights

• Position: Remote Certified Pharmacy Technician
• Location: Remote (must reside in Tennessee, Alabama, Georgia, Kentucky, or North Carolina)
• Compensation: Competitive salary and benefits package
• Start Date: Immediate openings available
• Company: Workwarp, in partnership with The Judge Group, a leading professional services firm

About the Company

The Judge Group Inc. is a renowned professional services firm that specializes in talent, technology, and learning solutions. With a network of over 30 offices across the United States, Canada, and India, The Judge Group has established itself as a trusted partner for businesses and organizations seeking top talent and innovative solutions. By consulting, staffing, training, and solving complex problems, The Judge Group makes people and organizations better. Their services cater to a wide range of industries, including financial services, healthcare, life sciences, insurance, government, manufacturing, and technology and telecommunications.

Key Responsibilities

As a Remote Certified Pharmacy Technician, your primary responsibility will be to answer incoming calls for the call center, addressing queries and requests from providers and members or their representatives regarding pharmacy prior authorizations, exceptions, and appeals. This role does not involve outbound cold calls, allowing you to focus on providing excellent customer service and support. Your duties will include:

• Triage requests by providers and/or members/members' representatives for pharmacy prior authorizations, exceptions, and appeals
• Enter authorizations and test claims into the pharmacy benefit system to ensure appropriate claim adjudication
• Perform system edits, data entry, and complete tracking logs as required
• Assist with departmental audits and quality improvement activities to maintain high standards of service and compliance

Work Schedule and Training

This is a full-time position with a standard schedule of 9:00 a.m. to 5:30 p.m. EST, Monday through Friday. Upon hiring, you will undergo a comprehensive training program that lasts approximately 3-4 weeks. This training is designed to equip you with the knowledge and skills necessary to excel in your role, including familiarization with the company's systems, policies, and procedures.

Essential Qualifications

To be considered for this position, you must meet the following essential qualifications:

• National Certification as a Pharmacy Technician (PTCB)
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Excellent oral and written communication skills, with the ability to interact effectively with diverse stakeholders
• Strong interpersonal and organizational skills, with a proven ability to work independently and as part of a team
• Proven decision-making and problem-solving skills, with the ability to handle multiple projects and priorities
• Knowledge of medical terminology and pharmacy operations

Preferred Qualifications

While not required, the following qualifications are preferred and may give you a competitive edge in the application process:

• Previous experience in a call center or customer service environment, particularly in healthcare or pharmacy services
• Familiarity with pharmacy benefit management systems and software
• Experience with data entry and tracking logs, with high accuracy and attention to detail
• Certification or training in areas such as HIPAA, patient confidentiality, and pharmaceutical regulations

Career Growth Opportunities and Learning Benefits

This role offers a unique opportunity for professional growth and development in the field of pharmacy technology. By working with a leading healthcare services company, you will have access to ongoing training and education, enabling you to stay updated on the latest developments and best practices in pharmacy benefit management. Additionally, your experience in a call center environment will enhance your communication and customer service skills, making you a more versatile and valuable professional in the healthcare industry.

Work Environment and Company Culture

As a remote employee, you will enjoy the flexibility and comfort of working from your own home. Our client values work-life balance and recognizes the importance of a supportive and inclusive work environment. The company culture is built on principles of integrity, respect, and excellence, with a strong commitment to making a positive impact in the lives of patients and communities. By joining this team, you will become part of a dynamic and dedicated group of professionals who share your passion for delivering exceptional healthcare services.

Compensation, Perks, and Benefits

This position offers a competitive salary and a comprehensive benefits package, including health insurance, retirement savings plans, and paid time off. Additionally, you will have access to a range of perks and discounts, such as employee assistance programs, professional development opportunities, and recognition and reward schemes. The total compensation package is designed to recognize your skills, experience, and contributions to the company, while also providing you with a comfortable and secure work environment.

Conclusion and Application Instructions

If you are a certified pharmacy technician with a passion for delivering exceptional patient care and a keen interest in pharmacy benefit management, we encourage you to apply for this exciting opportunity. With its unique blend of call center operations, pharmacy services, and remote work flexibility, this role offers a challenging and rewarding career path for professionals who are committed to making a difference in the healthcare industry. To apply, please click on the "Apply Now" link and submit your application, including your resume and a cover letter outlining your experience, skills, and qualifications for the position. We look forward to hearing from you and exploring how you can contribute to our team's success.

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