Experienced Remote Collections Specialist – Healthcare Customer Service and Account Resolution Expert

Introduction to BCA Financial Services, Inc.

BCA Financial Services, Inc. is a leading provider of financial services in the healthcare industry, dedicated to making a difference in the lives of patients and clients alike. With a strong commitment to exceptional customer service, solution-driven approaches, and a fast-paced environment, we are seeking talented and detail-oriented individuals to join our team as Remote Collections Specialists. If you thrive in environments where no two days are the same, where you can provide top-notch service, and be rewarded for your hard work and performance, we invite you to apply for this exciting opportunity.

Position Overview

As a Remote Collections Specialist, you will play a critical role in our revenue cycle management team, focusing on providing exceptional customer service to patients while accurately resolving their accounts. This is a full-time, remote position that offers a competitive salary, monthly bonus opportunities, and a comprehensive benefits package. Our ideal candidate is someone who is not only passionate about delivering outstanding customer experiences but also skilled in navigating complex account resolutions, working with various computer programs, and meeting individual metrics in a fast-paced environment.

Key Responsibilities:

• Provide exceptional customer service to patients, ensuring their concerns are heard, and their issues are resolved efficiently and professionally.
• Assist with account resolution by communicating account information, offering tailored solutions, and establishing payment arrangements that meet the needs of our patients.
• Handle high volumes of inbound and outbound calls, maintaining a high level of professionalism and patience in all interactions.
• Work proficiently with various computer programs, ensuring accurate recording of patient information and adherence to individual metrics and performance standards.
• Collaborate with internal teams to resolve account discrepancies and improve overall customer satisfaction and revenue cycle efficiency.

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
• Previous experience in customer service, collections, or a related field, preferably in the healthcare industry.
• Excellent communication and interpersonal skills, with the ability to empathize with patients and provide solutions to their financial concerns.
• Strong problem-solving skills, with the ability to navigate complex account issues and resolve them efficiently.
• Proficiency in working with computer programs and technology, with the ability to learn new systems quickly.
• A quiet, private, and dedicated workspace at home, with high-speed internet that meets our technical requirements (at least 20mbs download and 10mbs upload), and the ability to hardwire via Ethernet.
• Residency in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA.

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Experience in healthcare revenue cycle management, medical billing, or patient financial services.
• Certifications in customer service, collections, or a related field.
• Bilingual or multilingual skills, to support our diverse patient population.
• Previous experience working in a remote or virtual environment, with a proven track record of self-motivation and discipline.

Skills and Competencies:

To excel in this role, you will need to demonstrate the following skills and competencies:

• Customer Service Skills: The ability to provide exceptional service, ensuring patient satisfaction and loyalty.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve complex account issues efficiently.
• Technical Skills: Proficiency in working with computer programs and technology, with the ability to learn new systems quickly.
• Adaptability and Flexibility: The ability to work in a fast-paced environment, adapt to changing situations, and prioritize tasks effectively.

Career Growth Opportunities and Learning Benefits:

At BCA Financial Services, Inc., we are committed to the growth and development of our employees. As a Remote Collections Specialist, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer service, collections, and revenue cycle management.
• Ongoing coaching and feedback, to support your professional development and performance improvement.
• Opportunities for advancement, as you gain experience and demonstrate your capabilities in the role.
• A dynamic and supportive work environment, where your contributions are valued, and your voice is heard.

Work Environment and Company Culture:

We pride ourselves on our positive and inclusive company culture, where diversity, equity, and inclusion are core values. As a remote employee, you will be an integral part of our team, with regular virtual meetings, team-building activities, and open communication channels to ensure you stay connected and engaged.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• A hourly rate of $17, with monthly bonus opportunities based on performance.
• A comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan with company match.
• Paid time off and paid holidays, to support your work-life balance and well-being.
• A dynamic and supportive work environment, with opportunities for growth and development.

Conclusion:

If you are a motivated and detail-oriented individual, passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. As a Remote Collections Specialist with BCA Financial Services, Inc., you will be part of a dynamic team, working in a fast-paced environment, with opportunities for growth, development, and recognition. Don't hesitate – submit your application today and take the first step towards a rewarding and challenging career in healthcare revenue cycle management!

How to Apply:

To apply for this position, please submit your application through our website. We look forward to reviewing your qualifications and discussing this opportunity further. Remember, at BCA Financial Services, Inc., we value a great attitude and a willingness to learn above all. So, don't worry if you don't meet every single requirement – apply today and let's start a conversation about how you can make a difference with our team!