Remote Customer Service Agent – Automotive Industry Support Specialist – Full-Time Work from Home Opportunity for Michigan Residents

Introduction to Morley and the Role

Are you looking for a career that combines your passion for customer service with the flexibility of working from home? Do you have excellent communication skills, a strong work ethic, and the ability to problem-solve? If so, we have an exciting opportunity for you to join our team as a Remote Customer Service Agent – Automotive Industry Support Specialist. As a core member of our team, you will play a vital role in providing exceptional support to automotive dealerships, helping them navigate orders, and resolving any issues that may arise.

At Morley, we value our employees and offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our mission is to deliver extraordinary experiences, and we do this by leading with humility, embracing everyone, sweating the details, and moving mountains. We are an Equal Opportunity Employer and promote an inclusive, caring, and respectful work environment.

About the Role

This is a full-time, remote position available to Michigan residents. As a Remote Customer Service Agent, you will be responsible for providing fantastic service over the phone, using your computer skills to research requests, track vehicle shipments, and assist with car warranties. You will also escalate critical orders and offer timely and accurate solutions through inbound and outbound conversations, all while maintaining a positive and upbeat attitude.

We understand that you may not have prior knowledge of the automotive industry, and that's okay. We will provide you with comprehensive training to ensure you have the skills and knowledge needed to succeed in this role. Our training program includes:

• 100% attendance required for the first five weeks of instructor-led training
• Hands-on calls scheduled during hours of operation for the next four weeks
• Ongoing support and coaching to ensure your success

Key Responsibilities

As a Remote Customer Service Agent, your key responsibilities will include:

• Providing exceptional customer service over the phone, via chat, email, and other communication channels
• Researching requests related to profile assistance, tracking vehicle shipments, and assisting with car warranties
• Escalating critical orders and offering timely and accurate solutions
• Maintaining a positive and upbeat attitude, even in challenging situations
• Meeting deadlines and achieving performance goals

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Excellent computer, typing, and phone skills
• Ability to speak and type proficiently at the same time
• Solid work ethic, able to meet deadlines, and excellent organizational and interpersonal skills
• Strong attention to detail and ability to problem-solve

Preferred Qualifications

While not required, the following qualifications are preferred:

• Degree in a relevant or related field
• Experience in the automotive industry

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to multitask
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At Morley, we are committed to the growth and development of our employees. As a Remote Customer Service Agent, you will have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Ongoing coaching and support to ensure your success
• Opportunities for advancement and career growth within the company
• A culture that values and recognizes employee contributions and achievements

Work Environment and Company Culture

As a remote employee, you will need to have a dedicated, distraction-free workspace in your home with high-speed internet access. You will be expected to maintain a professional and respectful work environment, even in a remote setting.

At Morley, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for growth and development
• Recognition and rewards for employee contributions and achievements
• A culture that values and respects diversity and inclusion

Compensation, Perks, and Benefits

As a Remote Customer Service Agent, you can expect a competitive salary and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance
• Paid time off and holidays
• Associate wellness program and other perks

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Agent, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this opportunity to join our team and start your new career today!

Apply now and take the first step towards a rewarding new role. We look forward to hearing from you!