Experienced Remote Customer Service Representative – Insurance Policy Support and Claim Assistance Specialist

Introduction to Workwarp and Our Mission

At Workwarp, we are dedicated to providing exceptional customer service experiences through our team of highly skilled and dedicated Remote Customer Service Representatives. As a leader in the insurance industry, we understand the importance of delivering personalized support to our policyholders and interested third parties. Our mission is to build long-lasting relationships with our customers by offering prompt, professional, and empathetic service. We are now seeking an experienced and talented Remote Customer Service Representative to join our dynamic team and contribute to our ongoing success.

Job Overview and Responsibilities

As a Remote Customer Service Representative at Workwarp, you will play a vital role in our customer service team by providing top-notch support to our policyholders and interested third parties via inbound calls. Your primary focus will be on explaining policy coverage, claim status, and assisting with claim payments or other policy information. You will utilize multiple systems to ensure that all inquiries and issues are handled promptly and professionally, with a strong emphasis on first contact resolution and high customer satisfaction. Your exceptional communication skills, both written and verbal, will enable you to effectively address customer concerns and provide personalized solutions.

Your key responsibilities will include:

• Handling a high volume of inbound calls (approximately 70-120 calls per day) in a fast-paced call center environment
• Providing exceptional customer service through heavy phone contact with policyholders, providers, and interested third parties
• Reviewing and maintaining new and revised procedures regarding policy information to ensure accuracy and compliance
• Ensuring customer needs are met on every interaction, whether via phone, email, or written correspondence
• Maintaining department standards for call volume, average handle time, and time management to ensure operational efficiency

Requirements and Qualifications

To be considered for this exciting opportunity, you must possess the following essential qualifications:

• At least 1 year of work experience in a high-volume contact center environment, with additional experience in a receptionist role or a position that involves daily phone calls
• 18 years of age or older
• High School Diploma or equivalent
• Remote experience is strongly preferred but not required
• A reliable internet connection with a minimum upload and download speed of 20 Mbps, and a hard-wired connection
• A smartphone to access VPN
• Insurance industry experience is considered a plus but not a requirement
• A quiet and professional workspace at home, with a fire extinguisher (or willingness to obtain one) for safety reasons
• Basic computer knowledge and skills, with excellent oral and written communication skills
• A minimum typing speed of 30 words per minute
• Proficient use of computers, keyboard functions, and Microsoft Office
• Ability to multi-task, work under pressure, and demonstrate excellent organization and time management skills

Training and Schedule

As a new Remote Customer Service Representative, you will undergo a comprehensive 2-3 week training program, Monday through Friday, from 8am to 4:30pm CST. This training will equip you with the knowledge and skills necessary to excel in your role and provide exceptional customer service. Post-training, you will be assigned to a 40-hour workweek, Monday through Friday, with schedule flexibility between 7:30 am and 6:30 pm CST. Please note that weekend shifts are not typical, unless overtime is presented.

Equipment and Benefits

As a Remote Customer Service Representative, you will be required to have a smartphone to access VPN. All other necessary equipment will be provided by the company. You can expect a competitive salary and a range of benefits, including opportunities for career growth and professional development in a dynamic and supportive work environment.

Company Culture and Work Environment

At Workwarp, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, respectful, and empowering, where our employees can thrive and grow. As a Remote Customer Service Representative, you will be an integral part of our team and will have the opportunity to make a meaningful impact on our customers' lives.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to ongoing training and coaching, as well as opportunities for career advancement and professional development. You will be able to enhance your skills and knowledge in customer service, communication, and problem-solving, and will be encouraged to pursue new challenges and opportunities within the company.

Compensation, Perks, and Benefits

As a Remote Customer Service Representative at Workwarp, you can expect a competitive salary and a range of benefits, including:

• A comprehensive training program to equip you with the skills and knowledge necessary to excel in your role
• Ongoing coaching and support to ensure your success and growth
• Opportunities for career advancement and professional development
• A dynamic and supportive work environment that fosters collaboration and respect
• A range of benefits, including health insurance, retirement plans, and paid time off

Conclusion and Call to Action

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at Workwarp, you will have the chance to make a meaningful impact on our customers' lives and contribute to the success of our team. Don't miss out on this opportunity to join a dynamic and supportive work environment and take your career to the next level. Apply today and become a part of our talented team of customer service professionals!

We are an equal opportunity employer and welcome applications from diverse candidates. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, please submit your application today.