Experienced Customer Service Agent – Full Time Work from Home Opportunity with blithequark

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and poise, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump ahead! The airline industry is a dynamic and fast-paced environment that requires dedication, passion, and a commitment to excellence. At blithequark, we are dedicated to providing exceptional customer service, ensuring the safety and satisfaction of our passengers, and fostering a culture of inclusivity and diversity.

Why You'll Love This Job

The Customer Service Agent collaborates with customers in a polite, professional, friendly, and efficient manner. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers, providing them with exceptional service and support. You will be the face of blithequark, representing our brand and values to the public, and playing a critical role in shaping the customer experience.

Key Responsibilities

• Issue, reissue, and refund passenger tickets
• Book, ticket, and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift or ticket lift/confirmation
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
• Work jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and flight gate announcements
• Convey domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete Visa baggage transactions at stands in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Line lines at ticket counter stands and ticket counters
• Clear/confirm international documents at kiosk in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Furnish connecting passengers with gate information
• Provide quality customer service in a professional manner and in accordance with blithequark's guidelines
• Comply with company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Use various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualifying individuals with disabilities

Essential Qualifications

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport authority or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a high-speed environment

What You'll Get

Feel free to take advantage of all that blithequark has to offer:

• Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
• Wellness programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
• 401(k) program: Available upon enrollment and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Be Yourself at blithequark

From the teammates we hire to the customers we serve, inclusion and diversity are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our teammates to our customers, suppliers, communities, and shareholders, helping teammates reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.

Conclusion

Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly as we care for people on life's journey? Feel free to be yourself at blithequark. Apply now to join our team and start your journey to a rewarding and challenging career in customer service. With a commitment to excellence, a passion for customer service, and a dedication to inclusivity and diversity, you will thrive in our dynamic and fast-paced environment. Don't miss this opportunity to take your career to new heights and join the blithequark family today!

How to Apply

To apply for this exciting opportunity, please click on the link below. We look forward to receiving your application and welcoming you to the blithequark team.

Additional Information

At blithequark, we are committed to providing a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees. We are an equal opportunities employer and welcome applications from all qualified candidates. If you have any questions or require further information, please do not hesitate to contact us.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and fast-paced work environment that is both challenging and rewarding. Our company culture is built on a foundation of inclusivity, diversity, and respect, and we are committed to providing a positive and supportive work environment that values the contributions of all employees. We believe in fostering a culture of excellence, innovation, and continuous improvement, and we are dedicated to helping our employees grow and develop in their careers.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. We offer a range of training and development programs, including on-the-job training, mentorship programs, and formal training courses. We also provide opportunities for career advancement and promotion, and we encourage our employees to take ownership of their careers and develop their skills and knowledge. With a strong focus on innovation and continuous improvement, we are always looking for ways to improve our processes and services, and we encourage our employees to think creatively and come up with new ideas and solutions.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a range of perks and benefits. Our employees enjoy a range of benefits, including health insurance, retirement savings plans, and paid time off. We also offer a range of perks, including discounts on travel, hotel stays, and other products and services. With a strong focus on work-life balance, we encourage our employees to take time off when they need it, and we offer a range of flexible work arrangements to help them balance their work and personal lives.