**Experienced Full Stack Remote Dispatcher – Nationwide Operations Management for Hospital-at-Home Programs**

About VelocareTM and Cardinal Health

Technological innovations are pushing the boundaries of home-based healthcare, and VelocareTM, a new business within Cardinal Health, is at the forefront of this evolution. As a Fortune 20 healthcare company, we are reshaping the way high-acuity care is delivered across the country. Our mission is to provide critical infrastructure for the safe and effective delivery of hospital-at-home programs, and we are seeking an experienced Full Stack Remote Dispatcher to join our extraordinary startup team.

About the Role

As a Full Stack Remote Dispatcher, you will play a vital role in creating and dispatching work orders to field personnel, ensuring the efficient delivery of products and technology to customer locations. You will be responsible for receiving, storage, and delivery of products, as well as performing and controlling a combination of manual and automated actions necessary for inventory management tasks. This is a fast-paced, people-oriented role that requires strong communication and problem-solving skills, as well as the ability to work in a dynamic environment.

Key Responsibilities

• Given the 7-day/wk, 18 hrs/day operating schedule required by the customer, you will generally serve in a consistent weekly schedule of 3 to 5 days, but will change with business needs or to cover team time off.
• Utilize systems to create work orders for field operations based off of orders provided from channel partners.
• Efficiently dispatch work orders to field personnel using systems, accounting for field staffing and time needed to complete orders.
• Ensure accuracy of work order creation.
• Serve as the primary communication vessel between our customers, and our Velocare field personnel via phone, instant messenger, email, and platform messaging.
• Ensure quality service is provided to both customers and Velocare field personnel, including prompt follow-through on correspondence.
• Show empathy and compassion for customers/ field personnel in every situation.
• Perform problem-solving to help with customer or field personnel inquiries.
• Contribute towards Velocare innovation and continuous improvement to improve the quality of our service to our customers and patients.
• Identify opportunities to improve efficiency while providing flawless transactions and services.
• Other duties may be assigned.

Qualifications

We are seeking a highly motivated and experienced individual with the following qualifications:

• High school diploma, GED or equivalent, or equivalent work experience preferred.
• 1-2 years related experience, preferred.
• Effective customer service and communication skills.
• Strong knowledge of Microsoft Office products.
• Healthcare experience beneficial.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong communication and problem-solving skills.
• Ability to work in a dynamic environment with multiple priorities.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Ability to adapt to changing situations and priorities.

Career Growth Opportunities and Learning Benefits

We offer a range of career growth opportunities and learning benefits to support your professional development, including:

• Regular training and development programs.
• Opportunities for advancement and career growth.
• Access to industry-leading technology and tools.
• Collaboration with a talented and experienced team.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture

We are proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the following principles:

• Integrity: We operate with honesty, transparency, and accountability.
• Customer Focus: We prioritize the needs of our customers and patients.
• Collaboration: We work together as a team to achieve our goals.
• Innovation: We encourage creativity and innovation to drive growth and improvement.
• Accountability: We take ownership of our actions and results.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A competitive salary range of $21.80 per hour - $31.19 per hour.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A paid time off plan.
• A health savings account (HSA).
• A 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

How to Apply

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and contributing to the growth and success of our organization, we encourage you to apply for this exciting opportunity. Please submit your application as soon as possible, as the application window is anticipated to close on March 24, 2025.

We are an equal opportunity employer and welcome applications from diverse candidates. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.