**Experienced Customer Service Representative I - Summer Employment Opportunity at blithequark**

Are you a customer service enthusiast with a passion for helping others? Do you enjoy working in a fast-paced environment where no two calls are ever the same? If so, we invite you to join the blithequark team as a Customer Service Representative I for a summer employment opportunity. As a key member of our team, you will play a vital role in providing exceptional customer service to students and families navigating the Department of Education's Free Application for Federal Student Aid (FAFSA) process. **About blithequark** blithequark is a nonprofit 501(c)3 corporation with a dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially for underserved students, families, and institutions. As we continue to grow and evolve, we're drawing on our history to branch into new sectors beyond student loans, delivering the same level of exceptional care and service that our customers have come to depend on. **Why Join blithequark?** At blithequark, we offer a unique intersection of stability and vision, creating a startup environment at a company with a stable foundation. This means that the right candidate will have the opportunity to help shape our company's future and make a meaningful impact on the lives of our customers. Our team is passionate about creating a positive and inclusive work environment, and we're committed to fostering a culture of growth, learning, and innovation. **Job Summary** As a Customer Service Representative I, you will be responsible for participating in high-volume outbound and inbound call campaigns, responding to customer questions, and providing exceptional customer service. You will work closely with our team to ensure that customers receive the highest level of support and guidance throughout the FAFSA process. This is a full-time temporary position with a duration of 45 to 90 days, and you will have the opportunity to work remotely. **Essential Duties and Responsibilities** The following are the essential duties and responsibilities of the position: * Participate in high-volume outbound and inbound call campaigns based on assigned call lists * Adhere to approved call scripts and compliance guidelines * Provide consistent high-quality service to customers * Respond to customer questions while ensuring the highest standards of customer service * Utilize software, scripts, and tools appropriately * Appropriately document all encounters in clear and concise online logs * Employ empathic support to customers * Perform all other duties and responsibilities as assigned **Knowledge, Skills, and Abilities** To be successful in this role, you will need to possess the following knowledge, skills, and abilities: * Good customer service skills * Excellent verbal and written communication skills * Professional phone voice and etiquette * Ability to follow instructions and scripts * Skilled in active listening * Proficient with computers, and good typing skills * Strong time management and decision-making skills * Knowledge of the FAFSA * Knowledge of college financial aid and admissions processes **Qualifications** To be considered for this role, you must meet the following qualifications: * High school diploma or equivalent * Four to six months of customer service experience in a call center environment * Preferred experience working in a college financial aid office or college administrative office **Work Environment** As a remote employee, you will have the flexibility to work from the comfort of your own home. Our office work environment is climate-controlled with no substantial exposure to adverse environmental conditions. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are an equal opportunity employer of individuals with disabilities and protected veterans. **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. **Benefits and Perks** As a member of the blithequark team, you will have access to a range of benefits and perks, including: * Competitive compensation package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work arrangements, including remote work options * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to training and development programs **Conclusion** We are excited to offer this summer employment opportunity to a talented and motivated individual who is passionate about customer service and making a difference in the lives of our customers. If you are a team player who is committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join the blithequark team and be part of a dynamic and growing organization that is dedicated to making a positive impact on the lives of our customers. Apply for this job