Experienced Customer Service Representative for Manufacturing Industry – Temp Contract Opportunity with blithequark

Introduction to blithequark and the Industry

blithequark is a leading player in the manufacturing sector, dedicated to delivering high-quality products and exceptional customer service. As a temp contract opportunity arises, we are seeking an experienced Customer Service Representative to join our team for the next four months. This role is crucial in ensuring seamless communication between our customers and the company, providing top-notch support and resolving queries efficiently. If you have a passion for customer service and experience working in a manufacturing environment, we encourage you to apply for this exciting opportunity.

Job Overview

We are looking for a highly skilled and experienced Customer Service Representative to cover a temporary contract until mid-February. The successful candidate will have a strong background in processing orders, particularly with EDI orders, and will be responsible for acting as the primary point of contact between customers and blithequark. This is an excellent chance to work with a renowned company, gain valuable experience, and develop your skills in a fast-paced and dynamic environment.

Key Responsibilities

• Act as the primary point of contact and liaison between customers and blithequark, ensuring prompt and effective communication.
• Assist with EDI data entry, including complaints, orders, errors, account questions, billing, and cancellations.
• Process purchase order confirmations, advanced ship notifications, and invoicing systems for all EDI orders.
• Handle inbound and outbound calls from wholesalers, distributors, consumers, business customers, and Account Managers, providing exceptional customer service and support.
• Process incoming problem tickets from Distributor and Direct Customers, resolving issues efficiently and professionally.

Essential Qualifications

To be considered for this role, you will need to have:

• At least 2 years of experience working in customer service, preferably in a manufacturing environment.
• Strong knowledge and experience working with EDI orders, including processing and data entry.
• Experience with order processing, including purchase orders and invoicing systems.
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.

Preferred Qualifications

While not essential, the following qualifications and skills are highly desirable:

• Previous experience working in a temporary or contract role, with the ability to adapt quickly to new environments and processes.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer queries and issues.
• Experience working with customer relationship management (CRM) software and other relevant systems.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

Skill and Competency Requirements

To succeed in this role, you will need to possess the following skills and competencies:

• Order Processing: At least 2 years of experience processing orders, including purchase orders and invoicing systems.
• EDI: Strong knowledge and experience working with EDI orders, including processing and data entry.
• Communication: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
• Problem-Solving: Strong problem-solving and analytical skills, with the ability to resolve complex customer queries and issues.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a temporary contract worker, you will have the opportunity to gain valuable experience and skills, which can be applied to future roles within the company or beyond. You will also have access to training and development programs, designed to enhance your skills and knowledge in customer service and related areas.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace, where employees are valued and respected. We offer a collaborative and supportive environment, where you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Our company culture is built on a foundation of integrity, respect, and excellence, and we are committed to creating a positive and productive work environment for all employees.

Compensation, Perks, and Benefits

The successful candidate will be offered a competitive hourly rate of $20-$25 per hour, depending on experience. You will also be eligible for a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution (subject to eligibility). Additionally, you will have access to a range of perks and benefits, designed to support your well-being and career growth.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. With a strong focus on customer service, a dynamic work environment, and opportunities for growth and development, this role is an excellent chance to take your career to the next level. Don't miss out on this temporary contract opportunity – apply today and join our team of dedicated professionals at blithequark!