Experienced Customer Service Representative for Dynamic Outdoor Role – Airport Lot Operations and Customer Engagement

Introduction to blithequark

Imagine starting your day with the excitement of working outdoors, surrounded by the hustle and bustle of an airport, and ending it with the satisfaction of knowing you've made a positive impact on countless travelers. At blithequark, we're not just about renting cars; we're about creating unforgettable experiences for our customers. As a leader in the transportation industry, we're driven by innovation, customer focus, and a passion for excellence. Our team of dedicated professionals is committed to moving the future of transportation forward, and we're looking for like-minded individuals to join our ranks.

Job Overview

We're immediately hiring a Customer Service Representative to join our high-energy team at blithequark. As a Customer Service Representative, you'll have the unique opportunity to work in an outdoor setting, assisting customers throughout the rental or return process on our airport lots. This is not your typical call center or retail job; it's a dynamic role that requires flexibility, excellent communication skills, and a passion for delivering top-notch customer service. You'll be the face of blithequark, ensuring that every customer interaction is positive, efficient, and memorable.

Key Responsibilities

• Assist customers with the rental or return process, including checking cars, entering information into a handheld device, and processing rentals for loyalty customers
• Provide excellent customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner
• Work at various locations on the airport lot, including exit gates, return areas, and rental counters
• Collaborate with colleagues to ensure seamless operations and exceptional customer experiences
• Utilize basic computer skills, including typing and data entry, to efficiently process customer transactions
• Work in a fast-paced environment, adapting to changing situations and priorities with ease

Perks and Benefits

At blithequark, we believe in rewarding our employees for their hard work and dedication. As a Customer Service Representative, you can expect:

• A competitive hourly wage of $14.00, with opportunities for monthly commission and shift premiums
• Bi-weekly hourly wage payments (weekly in New York and Puerto Rico)
• Comprehensive on-the-job training to ensure your success in the role
• Paid time off to relax and recharge
• Medical, dental, and other insurance options to protect your well-being
• A flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits, including a 401k plan, to secure your future
• Employee discounts on car rentals and purchases, because we want you to enjoy the benefits of our services too

What We're Looking For

To be successful in this role, you'll need:

• A valid Driver's License
• Basic computer skills, including typing and data entry
• Effective verbal communication skills, with the ability to interact with customers from diverse backgrounds
• A willingness to work outdoors in a fast-paced environment, with flexibility to adapt to changing situations
• The ability to type, sit, stand, walk, or move throughout the rental lot and enter/exit vehicles for prolonged periods
• A minimum age of 18 and legal authorization to work in the United States
• A regular, on-site presence, as this role cannot be performed remotely
• 6 months of retail customer service experience in a fast-paced environment is a bonus, but not required

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for advancement and career progression within the company
• A performance-driven culture that encourages and supports you to be at your best
• Leadership development programs to help you become a future leader in the industry

Work Environment and Company Culture

Our culture at blithequark is built on a foundation of innovation, customer focus, and teamwork. We believe in creating a work environment that is:

• Dynamic and fast-paced, with a sense of excitement and energy
• Collaborative and supportive, with a focus on teamwork and mutual respect
• Performance-driven, with opportunities for growth and development
• Inclusive and diverse, with a commitment to equal employment opportunities

Conclusion

If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for the Customer Service Representative position at blithequark. As a member of our team, you'll be part of a dynamic and innovative organization that is shaping the future of transportation. Don't miss this opportunity to join our team and start your journey with blithequark today!