Experienced Seasonal Chat and Phone Technical Support and Customer Service Agent for a Dynamic and Innovative Company

Welcome to blithequark: Where Careers Thrive and Customer Experiences Matter

Imagine being part of a team that values memorable associate experiences, believes in the power of small moments to make a big impact, and is dedicated to creating positive experiences for customers, teams, and friends. At blithequark, we're not just looking for seasonal customer service representatives; we're looking for individuals who are ready to move their careers forward and be part of a global leader in the customer experience (CX) industry. With over 20 years of experience in hiring for customer support roles, we've modernized our application technology to benefit both our customers and our associates. Our call center jobs are designed to surprise and delight, offering a unique blend of challenge, opportunity, and growth.

Job Overview

As a Seasonal Chat and Phone Technical Support and Customer Service Agent at blithequark, you will be responsible for providing basic technical support via phone or chat, delivering exceptional support experiences, interacting and communicating effectively with a variety of customers, and creating memorable and delightful experiences. Our inbound calls only policy means you'll never have to worry about cold calling, allowing you to focus on what matters most - providing top-notch support and service to our valued customers.

Responsibilities

• Provide basic technical support via phone or chat to resolve customer inquiries and issues in a timely and professional manner.
• Deliver an exceptional support experience that exceeds customer expectations and reflects the high standards of blithequark.
• Interact and communicate effectively with a variety of customers, understanding their needs, and providing personalized solutions and support.
• Provide a memorable and delightful experience for each customer, ensuring that every interaction with blithequark is positive and impactful.
• Work collaboratively with the team to achieve service goals, share knowledge, and contribute to a positive and supportive work environment.

What We Offer

At blithequark, we believe in rewarding our associates with more than just a competitive salary. We offer a comprehensive package that includes:

• Working from home, with computer equipment provided (all you need is a monitor!), allowing for flexibility and comfort.
• A full-time schedule that provides stability and security.
• The flexibility of a seasonal role, with the opportunity to become permanent and grow your career with us.
• A competitive hourly rate of $14, plus incentive opportunities to earn more.
• Hands-on, 100% paid training to ensure you have the skills and knowledge needed to succeed in your role.
• Internal mobility opportunities, with 84% of our managers promoted from within, providing a clear path for career advancement.
• Employee discounts, referral bonuses, and our EverBetter wellness program, designed to support your well-being and quality of life.

Location Requirements

To be eligible for this role, you must reside in the United States and meet one of the following location requirements:

• Live within a 50-mile radius of our local sites (onsite job openings only).
• Reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.

Qualifications

To succeed as a Seasonal Chat and Phone Technical Support and Customer Service Agent at blithequark, you'll need:

• A high school diploma or GED equivalent.
• To be at least 18 years of age.
• Flexibility to meet the needs of the business, including working a variety of shifts and schedules.

Equipment and Internet Requirements

To work from home effectively, you'll need:

• A stand-alone monitor (19 inches or larger).
• A hardwired internet connection (no satellite or wireless) with a minimum speed of 5.0 Mbps down and 5.0 Mbps up.
• A working phone line (home phone or mobile).
• A dedicated home office space that is noise- and distraction-free, with a desk and an ergonomic chair.

About blithequark

blithequark is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting over 9 million customer conversations every day in over 60 languages across 45 countries, blithequark combines innovative thinking and digital solutions with the expertise and empathy of our employees to create connection and value conversation.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our associates grow and develop in their careers. With a range of training programs, mentorship opportunities, and internal mobility paths, you'll have the chance to learn new skills, take on new challenges, and advance your career. Our EverBetter wellness program is designed to support your well-being and quality of life, and our employee discounts and referral bonuses provide a tangible reward for your hard work and dedication.

Work Environment and Company Culture

Our company culture is built on the principles of creating positive moments, improving associate experiences, and making a difference in the lives of our customers and communities. We believe in the power of small moments to make a big impact and are dedicated to creating a work environment that is supportive, inclusive, and empowering. With a range of social events, team-building activities, and community outreach programs, you'll have the chance to connect with your colleagues, build meaningful relationships, and be part of a dynamic and innovative team.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a hourly rate of $14, plus incentive opportunities to earn more. Our benefits package includes hands-on, 100% paid training, internal mobility opportunities, employee discounts, referral bonuses, and our EverBetter wellness program. We also offer a range of perks, including flexible scheduling, remote work options, and a dedicated home office setup.

Equal Employment Opportunity

blithequark is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Conclusion

If you're ready to move your career forward, be part of a dynamic and innovative team, and create memorable experiences for our customers, we encourage you to apply for the Seasonal Chat and Phone Technical Support and Customer Service Agent role at blithequark. With our comprehensive training program, competitive compensation package, and commitment to diversity and inclusion, you'll have the opportunity to grow, develop, and thrive in your career. Don't miss out on this exciting opportunity to join our team and be part of a global leader in the customer experience (CX) industry. Apply now and take the first step towards a rewarding and challenging career with blithequark!