Experienced Customer Service Representative - Work from Home Opportunity with Blithequark

Introduction to Blithequark

Imagine being part of a dynamic team that is passionate about delivering exceptional customer experiences and making a difference in the lives of people from all over the world. At blithequark, we believe in empowering our associates to be their best selves, to grow, and to thrive in a culture that values diversity, inclusivity, and excellence. As a leader in the travel industry, blithequark is committed to providing unforgettable experiences for our guests, and we are looking for talented and dedicated individuals to join our team as Customer Service Representatives, working from the comfort of their own homes.

Job Overview

In this exciting role, you will have the opportunity to work from home, serving guests from around the world as they embark on their travel journey. As a Customer Service Representative with blithequark, you will be responsible for creating an effortless experience for our guests, answering questions about property facilities, services, and room accommodations, and providing exceptional support to ensure that every interaction with blithequark is nothing short of extraordinary. If you are passionate about delivering outstanding customer service, are comfortable working in a fast-paced environment, and are looking for a career that offers growth opportunities and a competitive compensation package, then this could be the perfect role for you.

Key Responsibilities

• Handle incoming contacts for a variety of blithequark brands, assisting customers with their booking needs or questions through preferred channels, including voice, email, and chat.
• Process reservation requests and support basic loyalty and customer care requests, identifying guest reservation needs and following sales techniques to maximize revenue.
• Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management.
• Provide customer support through assistance and guidance in issue resolution, and maintain open communication with blithequark properties, related company contacts, and third parties.
• Follow all company policies and procedures, maintaining confidentiality of proprietary information, protecting company assets, and protecting the privacy and security of guests and coworkers.
• Develop and maintain positive working relationships with others, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees.

Essential Qualifications

To be successful in this role, you will need to have a high school diploma or G.E.D. equivalent. While no related work experience or supervisory experience is required, you will need to have excellent communication and customer service skills, be comfortable working in a fast-paced environment, and be able to work independently with minimal supervision. You will also need to have a reliable internet connection with a minimum download speed of 3 Mbps and upload speed of 1 Mbps, as well as a physical cable plug-in (ethernet) connection.

Preferred Qualifications

While not required, having previous experience in customer service or a related field can be an asset in this role. Additionally, having a strong understanding of the travel industry and blithequark's brands and services can be beneficial in providing exceptional customer experiences.

Skills and Competencies

To excel in this role, you will need to have strong communication and interpersonal skills, be able to work effectively in a team environment, and be comfortable with technology, including computer systems and software applications. You will also need to be able to think critically and problem-solve, be flexible and adaptable, and be able to maintain a high level of productivity and efficiency in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our associates. As a Customer Service Representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for advancement within the company. You will also have the opportunity to work with a diverse range of brands and services, gaining valuable experience and skills that can be applied to a variety of roles within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse culture, where everyone feels valued, respected, and empowered to be their best self. As a remote worker, you will be part of a virtual team that is connected through technology and a shared commitment to delivering exceptional customer experiences. You will have the opportunity to work from the comfort of your own home, with flexible scheduling and a competitive compensation package that includes paid training, hourly base rate paid weekly, and eligibility for quarterly incentives.

Compensation, Perks, and Benefits

As a Customer Service Representative with blithequark, you can expect a competitive compensation package that includes paid training, hourly base rate paid weekly, and eligibility for quarterly incentives. You will also have access to a range of benefits, including medical, dental, vision, Retirement Savings Plan with company match, employee stock purchase program, travel discounts, and more.

Conclusion

If you are passionate about delivering exceptional customer experiences, are comfortable working in a fast-paced environment, and are looking for a career that offers growth opportunities and a competitive compensation package, then we encourage you to apply for this exciting opportunity to join blithequark as a Customer Service Representative. With our comprehensive training programs, ongoing coaching and feedback, and opportunities for advancement, you will have everything you need to succeed in this role and take your career to the next level. Apply now and discover the best version of yourself with blithequark!