**Experienced Customer Service Representative - Remote Position at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark as an Experienced Customer Service Representative in a remote position. As a key member of our team, you will play a vital role in providing top-notch support to our customers, resolving their queries, and exceeding their expectations. **About blithequark** blithequark is a leading provider of comprehensive waste management environmental solutions in North America. With a commitment to putting people first and achieving success with integrity, we strive to make a positive impact on the environment and our communities. Our innovative infrastructure and capabilities in recycling, organics, and renewable energy enable us to provide environmental solutions to our customers and collaborate with them in achieving their sustainability goals. **Job Summary** As an Experienced Customer Service Representative at blithequark, you will be responsible for interacting with our customers via multi-channel customer service platforms, including phone, email, live chat, and self-service channels. You will handle a variety of inquiries, including billing and proration, service changes, cancellations, and missed service inquiries. Your primary goal will be to provide exceptional customer service, resolve customer queries efficiently, and consistently meet or exceed service and operational standards. **Key Responsibilities** * Fields customer service inquiries and handles customer service transactions independently and proficiently * Demonstrates active listening skills, confirms understanding of customer needs, issues, and requests * Uses authorized systems to gather information, provide information, and/or update customer records * Provides standard information and education regarding service options, charges, billing, and contracts * Demonstrates ownership of the customer issue by providing one call resolution * Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the customer's query * Serves as an advocate for customers with repeat issues by engaging the right department and people within blithequark * Communicates concise and accurate information * Listens for and identifies opportunities to cross-sell additional products and services * Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information * Supports other service lines when required * Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives * Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals * Completes cross-training with Operations, Sales, and Billing **Supervisory Responsibilities** This role has no supervisory duties. **Qualifications** * Education: High school diploma or G.E.D (accredited) * Experience: One (1) year of previous customer service experience (in addition to education requirement) * Remote Work Requirements: + High Speed Internet (Minimum 50mbs download and 10mbs upload) + A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions + The ability to physically connect the computer to the modem or router * Other requirements associated with remote work positions include: + Excellent verbal, written, and analytical skills + Computer skills – MS Office + Typing Skills + Professional phone etiquette + Ability to multitask + Ability to react well under pressure and treats others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner **Work Environment** * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day * Required to exert physical effort in handling objects less than 30 pounds rarely * Normal setting for this job is: office setting **Compensation and Benefits** The expected salary range for this position is $15.00 - 20.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. At blithequark, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. **Why Join blithequark?** At blithequark, we value our employees and strive to create a positive work environment that fosters growth, learning, and success. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for career growth and advancement * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to training and development programs * Flexible work arrangements and remote work options * A commitment to diversity, equity, and inclusion **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job