**Experienced Remote Customer Service Representative – Delivering Exceptional Experiences for a Leading Non-Profit Organization**

At blithequark, we're committed to creating a culture that's more human, more responsive, and more empathetic. As a Remote Customer Service Representative, you'll play a vital role in delivering outstanding experiences to our client's customers through a variety of channels, including phone, email, SMS, and chat. If you're passionate about customer care, have a problem-solving mindset, and thrive in a fast-paced environment, we want to hear from you. **About blithequark** blithequark is a certified B-Corp, women-owned corporation, and Best Workplace winner dedicated to team member happiness. We've worked purposefully to create a culture built on the simple idea of being more human. Our team is passionate about creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. We believe in fostering a culture of diversity, equity, and inclusion, where every individual feels valued and respected. **Key Responsibilities** As a Remote Customer Service Representative, you'll have the opportunity to: * Represent a diverse range of products and services for a well-respected national non-profit organization, with expertise, positivity, and a can-do attitude. * Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication. * Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance. * Answer inquiries about points balances, redemption process, and activity history, account sign-up and access, and loyalty points program policies. * Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments. * Take ownership of customer issues, solve problems, and exceed expectations with sound judgment. * Share insights on emerging customer trends and recommend process improvements. * Attend training and participate in cross-training opportunities to enhance skills and knowledge. * Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity. * Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace. **Essential Qualifications** * Experience in a fast-paced call center environment * Excellent communication and problem-solving skills * Ability to work independently and as part of a remote team * Strong customer service skills, with a focus on empathy and resolution * Proficiency in using customer service ticketing systems (e.g., Zendesk, Talkdesk) * Previous remote work experience **Preferred Qualifications** * Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk) * Previous experience in a similar role, with a focus on customer service and problem-solving * Familiarity with online tools and platforms, such as CRM systems and social media management tools **Skills and Competencies** * Excellent communication and problem-solving skills * Ability to work independently and as part of a remote team * Strong customer service skills, with a focus on empathy and resolution * Proficiency in using customer service ticketing systems (e.g., Zendesk, Talkdesk) * Ability to learn and adapt to new systems and processes * Strong analytical and critical thinking skills * Ability to work in a fast-paced environment, with multiple priorities and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their skills. As a Remote Customer Service Representative, you'll have access to: * Ongoing training and development opportunities, including cross-training and mentorship programs * Opportunities for career advancement, with a focus on promoting from within * A supportive and inclusive work environment, where you can share your ideas and contribute to the growth and success of the company * A comprehensive benefits package, including health insurance, life and AD&D insurance, paid time off, and flexible spending accounts **Work Environment and Company Culture** As a Remote Customer Service Representative, you'll have the flexibility to work from home, with a focus on creating a comfortable and productive work environment. Our team is passionate about creating a supportive and inclusive work culture, where every individual feels valued and respected. We believe in fostering a culture of diversity, equity, and inclusion, where every team member can thrive and grow. **Compensation and Benefits** * The position pays $16.00 per hour. * blithequark offers comprehensive benefits, including health insurance, life and AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs. **Training & Shift Requirements** * Training is from Monday to Friday from 10:00 am–7:00 pm ET * After completing training, full-time shifts assigned would be between the hours of 10:00 am–8:00 pm ET. **Who We Are** At blithequark, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer's love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It's why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness. **Equal Employment Opportunity and Affirmative Action Employer** blithequark is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of our culture, reputation, and the company's achievements. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. **How to Apply** If you're passionate about customer care, have a problem-solving mindset, and thrive in a fast-paced environment, we want to hear from you. Apply now to become a part of our team and help us deliver exceptional experiences to our client's customers. Apply for this job