Remote Patient Care Advocate, Specialty (Pennsylvania)

About the position Responsibilities • Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries. • Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account. • Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient. • Completes client and/or pharma-specific duties to satisfy the needs and expectations of customers. • Works collaboratively on disease-focused teams to provide best-in-class customer service. • Connects patients with pharmacists for counseling and clinical inquiries as required. • Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports. • Escalates calls to clinicians, insurance verification teams, specialized teams as required. • May work on special projects and/or programs, provide bi-lingual support and be cross-trained in other departments including but not limited to specialized, support, and new patient/enrollment teams as required. • Provides expertise in specialized pharma programs and subject matter expertise with complex disease states and patient care. • Coordinates all activities related to Risk Evaluation Mitigation Strategies (REMS) compliance. Requirements • High School/GED • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction • Ability to communicate clearly and effectively (written and verbal). Good interpersonal skills with the ability to communicate in a diplomatic and confidential manner. • Basic level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs. Nice-to-haves • Experience providing customer service in a healthcare, specialty pharmacy, PBM, call center setting or other related industry including but not limited to adherence, quality, After Call Work (ACW), etc. • Experience with Microsoft Office Suite (such as MS Word, MS Excel, etc.) • Proficient computer skills with ability to learn proprietary company software; experience working with multiple systems. Apply tot his job Apply To this Job