Experienced Inside Customer Manager – Remote Opportunity for a Results-Driven and Customer-Focused Professional to Drive Growth and Success in the Education Technology Sector

Welcome to blithequark

blithequark is not only a renowned education technology company, but a thriving organization with talented, creative, and passionate people! It’s hard not to love what you do when you represent a product that makes a meaningful impact in over 44 million teachers’ and students’ lives. As a leader in the EdTech industry, blithequark is committed to providing innovative solutions that transform the way teachers and students learn. With a strong presence in the US, Australia, South Africa, Europe, and Brazil, we are proud of our accomplishments and milestones achieved to date.

About the Role

We are seeking a proactive and customer-focused Inside Customer Manager to join our team at blithequark. As a key member of our growth team, you will play a vital role in driving customer success, building strong relationships, and maximizing the benefits of our products for teachers and students worldwide. If you are passionate about helping customers succeed, have a knack for building relationships, and are eager to develop your skills, this role could be perfect for you.

Key Responsibilities

• Connect with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products.
• Manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth.
• Act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals.
• Provide valuable feedback to our leadership team to help improve our processes, automate repetitive tasks, and enhance the overall customer experience.
• Consistently meet renewal and expansion targets and support your customers’ ongoing success.
• Satisfactory compliance with the Customer Management Expectations as set out and agreed upon each year.

What We’re Looking For

To be successful in this role, you will need to have:

• Experience and Energy: At least one (1) year of experience in Sales or one year of school administration, ideally in a fast-paced, customer-focused environment—bonus points if it’s been at a startup or in SaaS.
• Passion for Helping Customers: You’re genuinely motivated to help customers overcome challenges and achieve their objectives.
• Consultative Approach: You have a helpful, problem-solving mindset and can guide conversations to uncover customer needs and offer the right solutions.
• Strong Communicator: You can explain the benefits of our solutions clearly and persuasively.
• Curious and Inquisitive: You can ask insightful questions to understand the challenges faced by customers and are always seeking ways to add value.
• Self-Starter and Team Player: You are motivated to succeed independently but know the importance of collaborating with your team to reach shared goals.

Essential Qualifications

• Minimum one (1) year of success in a Customer Manager role, ideally in a K-12 EdTech (or SaaS) environment; K-12 teaching experience is a plus (Two plus years preferred) with a proven track record of meeting and exceeding sales goals (or one year of school administration).
• Demonstrated ability to meet agreed targets for subscription renewal and expansion consistently.
• Familiarity with education system purchasing processes and key decision-making stakeholders is a must.
• Knowledge of CRM tools, marketing automation software, and virtual communication platforms.
• Strong written and verbal communication skills.
• Relevant college degree.

Preferred Qualifications

• Preferred Location- Central, Mountain or Pacific Time Zones.
• A self-starter with a documented track record of success.
• Experience working in a remote environment, with a strong ability to work independently and as part of a team.

Why blithequark?

At blithequark, we offer a unique and dynamic work environment that empowers our people to be leaders. We are proud of our:

• Great team: Founded by startup veterans and passionate engineers, we are currently in a scale-up stage and looking to expand our brand.
• Fun, diverse, transparent, and vibrant scale-up culture that empowers all our people to be leaders.
• Happiest customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century.
• Great Product with huge footprint: Already used by over 44M users in 200 countries - spread primarily by word of mouth.
• One of the world’s favorite classroom tools.
• Powerful Partners: blithequark is a premier partner of both Google and Microsoft.
• Make an Impact: Help us progress the digital transformation of K-12 education for 21st-century learning with our student-centric learning environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Inside Customer Manager, you will have access to:

• Ongoing training and professional development opportunities to enhance your skills and knowledge.
• A dynamic and supportive team environment that encourages collaboration and innovation.
• Opportunities for career advancement and growth within the company.
• A comprehensive onboarding program to ensure your success in the role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We offer:

• A remote work environment that provides flexibility and work-life balance.
• A dynamic and supportive team environment that encourages collaboration and innovation.
• Regular team-building activities and social events to foster connections and camaraderie.
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes:

• A salary range that reflects your experience and qualifications.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) retirement savings plan with company match.
• Generous paid time off and holiday schedule.
• Access to the latest technology and tools to support your work.

Conclusion

If you are a results-driven and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As an Inside Customer Manager, you will play a vital role in driving customer success and growth, while also contributing to the development of our innovative education technology solutions. Don’t miss out on this chance to join our dynamic team and make a meaningful impact in the lives of millions of teachers and students worldwide. Apply now and take the first step towards an exciting and rewarding career at blithequark!