Experienced Retail Loss Prevention and Customer Service Professional – Asset Protection, Awareness Training, and Safety Expertise

Introduction to blithequark

At blithequark, we pride ourselves on providing an ever-changing yet encouraging environment that fosters growth, learning, and discovery. With over 500 stores across the country, we are dedicated to delivering exceptional customer experiences and making every house feel like home. Our mission is built on the principles of integrity, respect, and inclusivity, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed. As a leader in the retail industry, we are committed to innovation, sustainability, and community engagement, and we invite you to join our team and be a part of our exciting journey.

Job Overview

We are seeking a highly skilled and motivated Retail Loss Prevention Customer Service Associate II to join our team at blithequark. As a key member of our loss prevention team, you will play a critical role in maintaining a safe and secure shopping environment, preventing potential loss and dishonesty, and providing exceptional customer service. This is an exciting opportunity to contribute to the growth of your career, develop your skills and expertise, and make a meaningful impact on our business.

Key Responsibilities

• Maintain a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss and dishonesty
• Review and understand the Store Emergency Response Guide, ensuring that you are prepared to respond to any critical incidents or emergencies
• Wear a complete blithequark-approved uniform, including a Body Worn Camera, to ensure your safety and the safety of others
• Greet customers appropriately, demonstrating courtesy and respect, and establish a positive and welcoming store environment
• Respond to customer requests for assistance, referring customers to store management or customer service via a blithequark-issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management, ensuring that all incidents are documented and addressed promptly
• Perform a closing safety sweep of the store with a member of management, ensuring that the store is secure and safe for customers and employees
• Adhere to all blithequark policies and procedures, maintaining and supporting our company culture and values
• Document required incidents in AIIM Case Management, ensuring that all incidents are properly recorded and addressed
• Perform other duties as assigned, demonstrating your flexibility and willingness to support the team and contribute to the success of the store

Essential Qualifications

• Strong verbal and written communication skills, with the ability to effectively communicate with customers, employees, and management
• Sound decision-making skills, with the ability to exercise sound judgment in decision-making and ensure the safety of yourself and others
• Ability to take initiative and perform well independently, with a strong sense of accountability and responsibility
• Prioritizes and organizes workload, managing time effectively and efficiently to meet the demands of the role
• Able to stand for long periods of time, with the ability to move around the store and respond to customer needs
• 0-2 years of retail or security experience, with a strong understanding of loss prevention principles and practices

Preferred Qualifications

• Previous experience in a retail or security environment, with a strong understanding of customer service principles and practices
• Knowledge of loss prevention techniques and strategies, with the ability to apply this knowledge in a practical and effective way
• Experience working with Body Worn Cameras, with a strong understanding of the benefits and challenges of this technology
• Strong analytical and problem-solving skills, with the ability to analyze data and develop effective solutions to complex problems
• Ability to work effectively in a fast-paced and dynamic environment, with a strong sense of adaptability and flexibility

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees, and we offer a range of training and development opportunities to support your career goals. As a Retail Loss Prevention Customer Service Associate II, you will have the opportunity to develop your skills and expertise in loss prevention, customer service, and retail operations, and to progress to more senior roles within the company. We also offer a range of benefits and perks, including associate discounts, EAP, smoking cessation, bereavement, 401(k) Associate contributions, and more.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed. Our stores are dynamic and fast-paced, with a focus on customer service, teamwork, and community engagement. We are committed to diversity, equity, and inclusion, and we welcome applications from candidates of all backgrounds and perspectives.

Compensation and Benefits

The starting pay range for this role is $16.00 to $18.25 per hour, depending on experience and qualifications. We also offer a range of benefits and perks, including associate discounts, EAP, smoking cessation, bereavement, 401(k) Associate contributions, and more. Our benefits package is designed to support the health, well-being, and financial security of our employees, and we are committed to providing a competitive and comprehensive package that meets the needs of our team members.

How to Apply

If you are a motivated and customer-focused individual with a passion for loss prevention and retail operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss your qualifications further. We are an equal opportunities employer, and we welcome applications from candidates of all backgrounds and perspectives.

Conclusion

At blithequark, we are committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. As a Retail Loss Prevention Customer Service Associate II, you will play a critical role in maintaining a safe and secure shopping environment, preventing potential loss and dishonesty, and providing exceptional customer service. If you are a motivated and customer-focused individual with a passion for loss prevention and retail operations, we encourage you to apply for this exciting opportunity and join our team at blithequark.