**Experienced Customer Service Representative for Hospitality Business – Part-time, Remote Opportunity**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, a leading hospitality business that's revolutionizing the way we interact with customers. We're seeking a dedicated and detail-oriented Customer Service Representative to join our team on a part-time basis, working 3 days a week with flexible days. **About blithequark** blithequark is a dynamic and innovative hospitality business that's committed to providing unparalleled customer experiences. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative at blithequark, you'll be at the forefront of our customer support efforts, working closely with our crew to ensure every guest receives the highest level of service. **Key Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for providing exceptional customer support via phone and text, managing a moderate call volume, and ensuring every customer receives accurate and timely information. Your key responsibilities will include: * Handling 15-25 calls per day, averaging 6 minutes per call, and responding to text messages and resolving customer inquiries promptly. * Providing accurate information and support to customers regarding services and general inquiries. * Troubleshooting any issues and escalating when necessary. * Creating and managing the crew's weekly schedules, ensuring all shifts are covered and any last-minute changes are addressed. * Monitoring the crew's group chat from 11:00 AM to 4:00 PM PST to address questions, solve problems, and provide guidance as needed. * Regularly checking and responding to company emails, ensuring prompt communication with customers and internal team members. * Responding to guest reviews, ensuring professional and courteous communication at all times. **Qualifications** To succeed in this role, you'll need to possess excellent verbal and written communication skills, as well as the ability to multitask and prioritize tasks effectively. You'll also need to be a strong problem-solver, able to remain calm under pressure and think critically. Proficiency in using email, messaging apps, and phone systems is essential, as is the ability to manage time effectively and work independently. Previous experience in customer service or scheduling is a plus, but not required. **Essential Skills and Competencies** To excel in this role, you'll need to possess the following essential skills and competencies: * Excellent verbal and written communication skills * Ability to multitask and prioritize tasks effectively * Strong problem-solving skills and ability to remain calm under pressure * Proficient in using email, messaging apps, and phone systems * Ability to manage time effectively and work independently * Strong attention to detail and ability to maintain accuracy * Excellent customer service skills, with a focus on delivering exceptional experiences **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Previous experience in customer service or scheduling * Experience working in a fast-paced, dynamic environment * Proficiency in using customer relationship management (CRM) software * Experience with social media management and content creation **Work Environment and Culture** As a remote position, this role requires a reliable internet connection and a quiet workspace. You'll be working independently, but as part of a dynamic and supportive team. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we're committed to providing a positive and inclusive work environment for all employees. **Compensation and Benefits** As a part-time Customer Service Representative at blithequark, you'll receive a competitive daily rate of $150, with a monthly salary of $1800. You'll also enjoy a flexible schedule, with the ability to work from home and maintain a healthy work-life balance. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to enhance your customer service skills * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * A supportive and collaborative work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job